Spa Operations Supervisor
il y a 1 mois
Accor is a global leader in hospitality, dedicated to providing exceptional experiences for our guests.
Position Overview
Provide detailed information about services, treatments, and procedures offered; Address and resolve client concerns effectively; Collaborate with the entire Spa team to maintain a consistent quality of service for all guests; Conduct confirmation calls to ensure appointments are accurate; Schedule Spa appointments efficiently via phone, in-person, and email; Monitor voicemails and emails, responding promptly to inquiries; Process guest check-outs and manage purchase orders; Welcome clients with a warm and friendly demeanor; Ensure phone calls are answered promptly during business hours.
Qualifications:
Ability to manage multiple tasks in a fast-paced environment; Self-motivated and detail-oriented; Professional communication skills via phone and email; Previous experience in hospitality is advantageous; Availability to work weekends, holidays, and occasional evenings; Punctual, dependable, and confident; Strong interpersonal communication skills; Enjoyment in working with diverse individuals; Capability to stand for extended periods.
Additional Information:
Your experience and skills include:
Ability to thrive under pressure in a dynamic setting
Ability to work harmoniously as part of a team
Relevant diplomas or certifications may be required.
Team Environment:
Our team embodies a culture of collaboration and support, ensuring a welcoming atmosphere for both guests and staff.
Diversity & Inclusion Commitment:
We are committed to fostering an inclusive workplace that attracts, recruits, and promotes diverse talent.
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