Voice Infrastructure Support Engineer

il y a 3 semaines


Lyon, Auvergne-Rhône-Alpes, France Glocomms Temps plein

Unified Communications Operations Engineer


• Working Pattern: Hybrid (10 days remote work per month)


• Location: Paris or Lyon


• Bilingual proficiency in French and English is essential


• Contract Duration: 6 Month Rolling (3 year Project)

We are collaborating with a prominent Global Banking organization in search of a Unified Communications Operations Engineer to provide support and resolve issues related to the Voice Infrastructure.

This company is a market leader, generating billions in revenue annually, and offers substantial opportunities for career advancement.

Glocomms has established a long-standing partnership with this organization, successfully placing numerous IT Freelancers within their teams.

Your Responsibilities:

  • Act as an Operations Engineer L1/L2, directly engaging with clients both domestically and internationally (French and English communication required).
  • Participate in a shift schedule, including early and late shifts; early shifts will involve verifying the infrastructure prior to the start of the business day.

Required Skills and Experience:

  • Proficient understanding of L1/L2 Operations in Unified Communications.
  • Experience with Cisco Voice technologies (VoIP, EndPoint, Network).
  • Familiarity with NICE Recording Solutions and SBC Oracle.
  • Knowledge of MS Teams Voice is advantageous.

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