Senior Sales and Operations Manager
il y a 2 semaines
Job Summary
As a Senior Sales and Operations Manager at Tiffany & Co., you will play a vital role in driving sales and client development in the Galeries Lafayette store.
You will be responsible for leading, developing, and supporting the sales, operations, and security team members to meet and exceed sales targets.
The ideal candidate will be a dynamic, attentive, and inspiring leader who builds relationships with internal and external clients, sets expectations for unsurpassed client service, and fosters a climate of Tiffany Experience and client development.
This position is an integral part of the store management team and focuses on overall store management of staff, team development, scheduling, sales, and operational effectiveness and training.
Key Responsibilities
- Manage and motivate the team to consistently achieve or exceed store sales target.
- Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally and effectively, modeling the Tiffany Experience.
- Drive business through key product pillars and KPIs.
- Partner with the Store/Sales Manager to create, communicate, and execute a vision for the sales team.
- Regularly communicate corporate strategies and initiatives to Client Advisors to increase sales.
- Partner with the Store/Sales Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Client Advisors.
- Use sales reporting tools to create recommendations for increasing sales.
Talent Management
- Partner with the Store/Sales Manager to attract, hire, and retain top talent to cultivate a climate of high performance.
- Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Set and communicate clear and challenging goals.
- Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
Requirements
- Minimum of 3 years of retail or luxury retail management experience or relevant customer-related experience (e.g., hospitality).
- Proven track record in sales generation, managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, Client tracking systems, and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Strong leadership skills and the ability to engage and motivate team members.
- The ability to inspire trust, integrity, fairness, and professionalism both with clients and staff members.
- Strong verbal and written communication skills.
- Proven ability and desire to work in a fast-paced, changing environment.
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