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Deputy Store Director
Il y a 2 mois
**Job Summary**
We are seeking a highly skilled and experienced Deputy Store Director to join our team at Dolce & Gabbana. As a key member of our boutique team, you will be responsible for supporting the Store Director in achieving sales budget, leading and supporting all activities to achieve business objectives.
**Key Responsibilities:**
- Work closely with the Store Director to ensure client satisfaction, support sales staff to drive sales, maximize productivity and profitability in compliance with company procedures.
- Be a role model, ensuring the highest level of client service and representing the brand as an ambassador by promoting its values and ambitions within the market place.
- Drive and maximize sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability.
- Prepare and analyze monthly boutique performance, reporting current business trends to cover every aspect of the business, as well as competitor performance, to ensure business growth.
- Analyze store KPIs and identify strategies to ensure performance standards are met.
- Develop and implement business action plans to enhance sales for each product category and client tier segment.
- Achieve monthly targets by utilizing a top client strategy to retain and develop high potential clients.
- Arrange and conduct monthly coaching sessions with sales staff to review performance and provide constructive, timely feedback.
- Grow the managerial competencies of sales manager role by providing monthly coaching sessions to review performance and provide constructive, timely feedback.
- Identify and create action plans, build development plans for all employees.
- Facilitate collaboration between the store and corporate departments to meet all DG policies and procedures.
- Motivate and challenge front of house and back of house staff to provide the highest level of client service.
- Strategically apply CRM methods and procedures to assist in the execution of company CRM initiatives and build actions for developing opportunities with loyal and potential clients.
- Participate in attracting, recruiting, and retaining a high-performing team.
**Requirements:**
- Fluency in Italian and English. Other languages are considered a plus.
- Minimum of 4 years of experience as a manager in luxury retail.
**Soft Skills:**
- Leading and developing others.
- Communicating with impact.
- Building networks.
- Supporting teamwork.
- Meeting client needs.
- Strategic orientation.
- Applying numbers and statistics.
- Problem-solving.
- Commercial focus.
- Achieving goals.
