Luxury Hotel Ambassador

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Overview

We are seeking a highly skilled and attentive Luxury Hotel Ambassador to join our team at Sofitel Al Hamra Beach Resort.

Key Responsibilities
  • Provide exceptional personal service to Club Millesime guests, adhering to hotel standards and procedures.
  • Ensure impeccable cleanliness and maintain health and safety regulations.
  • Utilize appropriate materials, equipment, and supplies to optimize butler service operations.
  • Employ proper telephone etiquette as per Sofitel standards.
  • Establish strong relationships with Club Millesime lounge guests through regular interaction.
  • Maintain a professional demeanor at all times, while being friendly and attentive.
  • Respect guest privacy and confidentiality.
  • Collaborate with the Club Millesime Lounge team and Butler Supervisor to coordinate daily activities.
  • Ensure seamless guest experiences through personalized service.
  • Manage guest complaints in a professional manner, resolving issues and ensuring satisfaction.
  • Report all guest comments and complaints.
  • Be aware of VIP guests and recognize them accordingly.
  • Check Club Millesime reservations 24 hours prior to arrival and follow assigned section details.
  • Prepare pre-assigned rooms according to guest preferences and operational standards.
  • Provide a warm welcome to guests, offering champagne and a welcome chilled towel.
  • Assist GSO with in-room check-in, handling documents and providing luggage assistance.
  • Meet guest needs upon arrival, offering assistance with unpacking, pressing, and shoe shine services.
  • Present guests with amenities and facilities in their room and on the Club Millesime floors.
  • Care for all guests throughout their stay, particularly those in the assigned section.
  • Withdraw and deliver laundry and housekeeping requests.
  • Maintain a perfect and personalized upkeep of guest rooms.
  • Provide assistance with Internet connection and perform concierge tasks.
  • Handle food and beverage duties as per the Club Millesime concept and timings.
  • Recognize Club Millesime guests and anticipate their needs whenever possible.
  • Follow up on guest requests, coordinating with the lounge, internal call center, and other departments.
  • Prepare guest departures, ensuring transportation and travel requirements are handled professionally.
  • Check rooms after guest departures and follow the 'Lost & Found' procedure.
  • Review butlers' logbooks daily and keep them updated.
  • Update guest profiles with 'likes' and 'dislikes' on a daily basis.
  • Attend daily line-up briefings conducted by the Butler Supervisor and provide a proper handover between shifts.
  • Share daily activity highlights with the Butler Supervisor, including internal and external guest opportunities.
  • Provide excellent communication and proactive collaboration with all departments, being flexible and adaptable to rotate within the Front Office Department.

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