Luxury Front Office Ambassador
il y a 4 semaines
At Sofitel Queenstown Hotel & Spa, we're seeking a skilled Front Office Agent to deliver exceptional guest experiences. As a key member of our team, you'll embody the spirit of hospitality and excellence, radiating warmth, elegance, and personalized care to every guest.
Key Responsibilities:- Provide professional and attentive service, exceeding guest expectations during reservations, arrival & check-in, departure & check-out, and throughout their stay.
- Respond promptly, efficiently, and courteously to guest requests, ensuring seamless interactions.
- Take initiative to ensure all interactions are positive and productive, aligning with Sofitel service standards.
- Deliver memorable moments that provide treasured guest experiences, showcasing your passion for high-end hospitality and superb attention to detail.
- Previous Reservation/Front Office experience in a five-star luxury environment is preferred.
- Knowledge of Opera or other booking systems is a plus.
- A full, clean, valid manual driver's license is preferred.
- Flexibility to meet hotel rostering needs, including weekend and public holiday work.
- Working rights for New Zealand are required for consideration.
- Competitive pay with benefits.
- Opportunities for career growth and development within Accor.
- A loyalty card for discounted hotel stays, food, and beverage rates, and Spa treatments worldwide.
- Daily staff meals provided.
- Ongoing reward and recognition incentives and awards.
- 24/7 free access to the onsite gym.
- Free ski hire during winter months.
- Wellbeing support, financial advisory discounts, and Employee support programs.
We're committed to diversity and inclusion, offering reasonable adjustments to support you throughout the recruitment process.
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