Spécialiste en Support et Formation Logiciels Métiers
il y a 6 heures
Depuis 2011, Tekkit intervient essentiellement sur tous les métiers de l'IT mais aussi sur l'Immobilier d'exploitation et les Achats. Nos 1500 collaborateurs sont répartis sur une dizaine de sites en France.
Responsabilités- Prendre en charge directement ou indirectement les interventions de proximité sur l'environnement de travail de l'utilisateur VIP (informatique et téléphonie mobile), avec une forte disponibilité et de la réactivité.
- Coordonner sur les différents sites du Groupe, les actions des techniciens locaux auprès des VIP et s'assurer de la capitalisation des connaissances en mettant en place des consignes partagées.
- Conseiller les utilisateurs sur les équipements disponibles au catalogue des matériels/logiciels et téléphonie.
- Apporter une réponse à des demandes de supports dans le cadre d'évènements digitaux ou de réunions sensibles à fort enjeu.
- Bac + 2 minimum.
- De formation technicien environnement de travail ou équivalent.
- 6 ans minimum d'expérience en support dont une partie dédiée VIP.
- Maîtrise de Windows, Office 365, les matériels Apple, Méthode de diagnostic, un Outil de gestion des incidents.
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Spécialiste en Support et Formation Logiciels Métiers
il y a 6 heures
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