Operations Excellence Associate
il y a 3 semaines
Key Responsibilities:
The Operations Excellence Associate will support driving operational success in the retail environment, assisting with onsite operational and marketing management of the shopping center. This role contributes to the total asset value creation working in partnership with the General Manager (GM) and other internal teams.
- Support delivery of day-to-day operational excellence in accordance with established metrics and standards.
- Collaborate with Facilities Management, Security, and Risk Management teams/programs.
- Ensure optimal performance and full compliance with health, safety, labor, and environmental regulations.
- Manage contracts as assigned.
- Implement and manage corporate shopping center policies and procedures related to front-of-house and back-of-house operations.
- Support execution of the Action Plan as defined in the 5-Year Business Plan.
- Drive and deliver on sales and traffic goals.
- Provide insights and trends related to the trade area, including other complimentary and competitive influences that may have future strategic consideration for the center's vision.
- Champion the center's customer journey experience programming to standards of excellence and develop a team culture of S.T.Y.L.E.
- Develop as an ambassador and representative of the shopping center, supporting retailer engagement programs, local community/non-profit outreach, service provider partnerships.
- Manage the online retailer communication platform Mallcomm.
- Manage Concierge staff to enhance hospitality and service initiatives.
Key Performance Indicators: (In Accordance with Center-Specific Objectives)
- Driving Sales and Traffic
- Delivering Annual Business Action and Marketing Plans
- CAM Budget Adherence
- The Customer Journey and S.T.Y.L.E. Mystery Shop Results
- Health and Safety
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