Retirement Advisory Customer Consultant
il y a 3 semaines
Position: Retirement Customer Adviser
Location: Marseille, France
As a Retirement Customer Adviser at AG2R LA MONDIALE, you will play a pivotal role in delivering comprehensive support across various channels (in-person, telephone, and digital file management) to both current employees and prospective retirees.
Key Responsibilities:
- Guide future retirees in the preparation of their retirement documentation by offering customized guidance on different retirement plans.
- Educate clients about their entitlements, ensure the accuracy of information and necessary documentation, and oversee the file processing.
- Assist with logistical, administrative, and IT-related functions within the agency.
- Work closely with the call center to address customer inquiries effectively.
Qualifications and Skills:
Applicants should possess at least a bachelor's degree and have prior experience in customer relations. Essential skills include excellent communication, a strong customer service focus, a systematic approach to processes, and the ability to prioritize tasks. Familiarity with retirement plans and legal frameworks is advantageous.
Essential Attributes:
Strong interpersonal skills, a customer-centric approach, enthusiasm, meticulous attention to detail, and organizational skills are vital for success in this position. A collaborative spirit and proficiency in office software are also important.
A valid driver's license and access to a vehicle are required for this role.
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