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Customer Service Representative

il y a 1 mois

Paris, Île-de-France Accor Hotels Temps plein

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  1. Provide professional, friendly, and engaging service to guests
  2. Process all external and internal calls, text messages, or emails
  3. Take ownership of guest requests and ensure follow-up according to hotel standards
  4. Maintain and monitor the "Royal Service" software system
  5. Serve as a liaison for guests requiring information relating to all aspects of the hotel
  6. Handle and distribute faxes, voice messages, and written messages for internal and external guests
  7. Have full knowledge of the hotel's emergency procedures
  8. Follow department policies, procedures, and service standards
  9. Follow all safety policies

Requirements:

  1. Previous customer-related experience an asset
  2. Must possess outstanding guest service skills and sophisticated verbal communication skills
  3. Computer literate in Microsoft Windows applications required
  4. Strong interpersonal and problem-solving abilities
  5. Highly responsible and reliable
  6. Ability to work well under pressure in a fast-paced environment
  7. Ability to work cohesively with fellow colleagues as part of a team
  8. Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.