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**Team Lead

Il y a 2 mois

BonneuilsurMarne, Île-de-France Mondial Relay Temps plein

About the Role

We are seeking a highly skilled and experienced Team Lead to join our Quay Operations team at Mondial Relay. As a Team Lead, you will be responsible for managing a team of agents and coordinators, ensuring the smooth operation of our quay activities.

Key Responsibilities

  • Plan and coordinate the activities of your team members, working closely with the Operations Manager to achieve our goals.
  • Ensure the availability of necessary equipment and materials for your team's tasks, and oversee their proper return.
  • Act as the primary point of contact for drivers, ensuring they receive a warm welcome and adhere to our guidelines.
  • Identify and report any issues or anomalies to the relevant stakeholders.
  • Prepare and submit daily activity reports, contributing to the analysis of performance indicators and the implementation of action plans.
  • Develop and maintain the skills and competencies of your team members, promoting a culture of continuous improvement.
  • Encourage and engage your team in company projects, fostering a collaborative and autonomous work environment.
  • Ensure compliance with our internal regulations, operational processes, and safety procedures, promoting a culture of prevention and respect for our team members and drivers.
  • Oversee the working conditions within our agency and maintain a positive social climate.

Requirements

  • A degree in Transport and Logistics (Bac +2/3) and relevant experience in a similar role, preferably in the messenger sector and managing external service providers.
  • Proficiency in Microsoft Office tools (Word, Excel).
  • A manager with a warm and approachable demeanor, able to listen and provide guidance.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • A passion for teamwork, collaboration, and continuous improvement.

What We Offer

  • A competitive salary and variable individual remuneration.
  • Participation and profit-sharing bonuses.
  • A collaborative and autonomous work environment, with opportunities for professional growth and development.

About Mondial Relay

Mondial Relay is a dynamic and innovative company, committed to providing exceptional service to our customers. We value diversity, inclusion, and social responsibility, and strive to create a positive and supportive work environment for all our employees.