IT Sales Team Lead

il y a 2 semaines


NeuillysurSeine, Île-de-France JCDecaux Temps plein

Job Overview:


We are seeking an experienced IT Sales Team Lead to join our Front-Office Operations team at JCDecaux.


Main Responsibilities:



  • Manage a team of Analysts based in France (Neuilly) and in India.
  • Look after Quality of Service, a key factor of success for a trustworthy relation between IT and Business stakeholders.
  • Constantly improve the SLAs and the associated process to strengthen the team's efficiency.
  • Onboard new business units in the Operations organization and processes.
  • Manage Business users' Demands & Change Requests and perfectly inform the Business Units.
  • Animate monthly sessions with business units and Domain Managers.
  • Enhance communication across users' community.
  • Communicate on incidents, escalations, scheduled operations.
  • Inform business units on status and resolution process, roadmaps & way forward.
  • Prioritize fixes and change requests with product teams in alignment with SLA.
  • Measure regularly user satisfaction.
  • Measure and share support KPI and SLA to Domain Management.

Requirements:



  • Strong experience in IT application & BU relationship.
  • ITIL certified would be a plus.
  • International environment.
  • Agile delivery environment and methodology knowledge.


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