IT Sales Team Lead
il y a 2 semaines
Job Overview:
We are seeking an experienced IT Sales Team Lead to join our Front-Office Operations team at JCDecaux.
Main Responsibilities:
- Manage a team of Analysts based in France (Neuilly) and in India.
- Look after Quality of Service, a key factor of success for a trustworthy relation between IT and Business stakeholders.
- Constantly improve the SLAs and the associated process to strengthen the team's efficiency.
- Onboard new business units in the Operations organization and processes.
- Manage Business users' Demands & Change Requests and perfectly inform the Business Units.
- Animate monthly sessions with business units and Domain Managers.
- Enhance communication across users' community.
- Communicate on incidents, escalations, scheduled operations.
- Inform business units on status and resolution process, roadmaps & way forward.
- Prioritize fixes and change requests with product teams in alignment with SLA.
- Measure regularly user satisfaction.
- Measure and share support KPI and SLA to Domain Management.
Requirements:
- Strong experience in IT application & BU relationship.
- ITIL certified would be a plus.
- International environment.
- Agile delivery environment and methodology knowledge.
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