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Marketing Operations Manager
Il y a 3 mois
The Marketing Operations Manager will report directly to the Director of Customer Finance within the Operations division at Believe. This role will concentrate on digital offerings and operational workflows. The individual will manage three primary project categories:
1) Implementation of Customer Finance Operations and Product Market Entry Strategies
- Oversee and synchronize communications related to Customer Finance Operations that affect Sales and Client interactions.
- Engage in product exploration phases and collect insights from the Sales team to provide recommendations and assist Product Managers in their launch strategies.
- Actively contribute to the execution of Operations and Product Market Entry strategies, including the preparation of training materials and communications.
- Facilitate the Operations and Product hypercare phase.
- Monitor and report on the success metrics of Operations and Product deployment (e.g., actual versus projected outcomes, timely project delivery, market execution).
- Ensure effective collaboration and knowledge sharing between Operations and Product teams.
2) Continuous Improvement Initiatives
- Build relationships and collaborate with Sales, Operations teams, and other stakeholders to pinpoint opportunities for process and product enhancements.
- Develop and present a business case for improvements to the Director of Customer Finance.
- Manage the timely execution of project implementations.
3) Knowledge Management and Innovation Promotion
- Maintain a pipeline of innovative ideas related to operational processes, products, and technologies.
- Collaborate closely with Knowledge Management and Innovation leaders to elevate the overall team's knowledge and that of stakeholders.
Depending on the project phase, the Marketing Operations Manager will be responsible for preparing various materials, including but not limited to:
- Operations and Product Market Entry strategies
- Functional analyses (e.g., gap analyses)
- Project Management Office documentation
- Change management resources (communication or training materials)
- Engagement with the sales team across different business lines and key stakeholders.
Qualifications
The ideal candidate will possess:
- A Master's degree in business or engineering.
- A minimum of 3-4 years of relevant work experience.
- A quick learning ability.
- Experience in a management consulting firm or a project department within a technology or media organization is preferred.
- Experience in change management, acting as a facilitator on a daily basis.
- Experience studying abroad or working in an international context.
The candidate should demonstrate:
- Proficiency in PowerPoint and Excel.
- Exceptional relationship-building and communication skills.
- Fluency in English is essential; proficiency in French is a plus.
- A keen interest in the technology and media sectors.
Additional Information
Believe is dedicated to promoting equal employment opportunities, regardless of origin, gender, sexual orientation, age, family status, race, political beliefs, union activities, religious beliefs, physical appearance, or disability.
