Senior Customer Success Business Partner
il y a 2 semaines
Anaplan is a leading provider of cloud-based business planning and performance management solutions. As a Customer Success Business Partner, you will play a critical role in ensuring the success of our customers in the Consumer Goods Products (CPG) and Industry lines of business.
Your primary responsibilities will include managing customer portfolios, serving as the main point of contact, and collaborating with internal resources to execute account strategies. You will also be responsible for identifying opportunities to generate sales pipeline and grow accounts, as well as linking customers to various Anaplan departments.
To be successful in this role, you will need to have a strong customer-first mentality, excellent communication and presentation skills, and the ability to analyze technical concepts and translate them into business terms. You will also need to have experience leading cross-functional teams and managing multiple priorities.
Your Impact
- Portfolio Management: Maximize customer ROI and ensure contract renewals.
- Primary Contact: Serve as the main Anaplan point of contact and trusted adviser throughout the customer lifecycle.
- Team Collaboration: Work with account management teams and internal resources to execute account strategies.
- Opportunity Identification: Spot opportunities to generate sales pipeline and grow accounts.
- Customer Connection: Link customers to various Anaplan departments, including Product, Support, Community, Sales, and partner networks.
Your Qualifications
- Experience: Proven experience in Technical Customer Success, SaaS platforms, Project leadership, Technology Consulting, Technology Solutions Development, Advisory Consulting.
- Communication: Excellent communication and presentation skills, capable of influencing at all organizational levels, including executives and C-level.
- Technical to Business Translation: Ability to analyze technical concepts, translate them into business terms, and explain these complex technical concepts in business-friendly terms to customers and internal stakeholders.
- Software Knowledge: Understanding of software development processes and design methodologies.
- Leadership & Project Management: Experience leading cross-functional teams to address and resolve customer needs or projects.
- Customer Focus: Strong customer-first mentality.
- Proactive Management: Effectively manage and support your customer portfolio, demonstrating strong problem-solving skills.
- Prioritization & Composure: Ability to manage multiple priorities and remain calm under pressure.
Preferred Skills
- Language: Fluency in French and English; Spanish is a plus.
- Planning & Modelling: Experience is a plus.
- Expertise: Specialization in one of the following lines of business: Supply Chain, Finance, Human Resources, Sales Performance Management.
- Technology Utilization: Proficiency in leveraging technology to manage customer portfolios.
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