Customer Care Learning and Development Specialist
il y a 3 semaines
Job Summary
We are seeking a skilled Learning and Development Specialist to join our Customer Care team. As a key member of our team, you will be responsible for creating engaging e-learning modules, training materials, and workshops to support the development of our Customer Care teams.
Main Responsibilities
- Design and develop e-learning modules focused on processes, tools, and soft skills for Customer Care teams.
- Create and maintain best practices documentation and process implementation guides.
- Translate business processes into training and e-learning modules, creating easy-to-follow storylines.
- Manage the translation process for training materials, using automatic translations and translation agencies.
- Manage the LMS system for training, including necessary updates, assignments, and metrics.
- Apply different learning styles and accessibility features to training modules.
- Support training adoption and feedback processes.
- Support onboarding and upskilling programs within local Customer Care teams.
- Cooperate with external agencies and suppliers.
Requirements
- Fluent in English and ability to work collaboratively in a multicultural environment.
- Minimum 2 years experience in Customer Care, with a good understanding of agent and customer experience.
- Great coordination and time management skills.
- Solid business needs understanding and ability to translate processes into engaging e-learning.
What We Offer
- A full-time job in a dynamic, passionate, international team.
- Competitive salary and benefit system.
- Hybrid work model.
- Opportunity to work in a modern office in Gdansk, Poland.
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