Training and Development Expert
il y a 4 semaines
Job Title: Training and Development Expert
About the Role:
We are seeking a highly skilled Training and Development Expert to join our team at Lyreco Group. As a key member of our Customer Care team, you will be responsible for creating and delivering engaging e-learning modules, training materials, and workshops to support the development of our Customer Care teams.
Key Responsibilities:
- Design and develop e-learning modules focused on processes, tools, and soft skills for Customer Care teams.
- Manage the translation process for all training materials, using automatic translations and translation agencies.
- Manage the LMS system for training, including necessary updates, assignments, and usage metrics.
- Apply different learning styles and accessibility features into the training.
- Support training adoption and feedback process.
- Support onboarding and upskilling programs within the local Customer Care teams.
- Support F2F and online trainings and workshops as a facilitator and for scenarios preparation.
Requirements:
- Fluent in English and ability to work effectively in a multicultural environment.
- Minimum 2 years experience working within Customer Care, with a good understanding of agent and customer experience.
- Great coordination and time management skills.
- Solid business needs understanding and ability to translate processes into engaging e-learning.
Why Join Us:
- A full-time job in a dynamic, passionate, international team.
- Competitive salary.
- Benefit system.
- Hybrid work model.
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