Training and Development Expert

il y a 4 semaines


Valenciennes, Hauts-de-France Lyreco Group Temps plein

Job Title: Training and Development Expert

About the Role:

We are seeking a highly skilled Training and Development Expert to join our team at Lyreco Group. As a key member of our Customer Care team, you will be responsible for creating and delivering engaging e-learning modules, training materials, and workshops to support the development of our Customer Care teams.

Key Responsibilities:

  • Design and develop e-learning modules focused on processes, tools, and soft skills for Customer Care teams.
  • Manage the translation process for all training materials, using automatic translations and translation agencies.
  • Manage the LMS system for training, including necessary updates, assignments, and usage metrics.
  • Apply different learning styles and accessibility features into the training.
  • Support training adoption and feedback process.
  • Support onboarding and upskilling programs within the local Customer Care teams.
  • Support F2F and online trainings and workshops as a facilitator and for scenarios preparation.

Requirements:

  • Fluent in English and ability to work effectively in a multicultural environment.
  • Minimum 2 years experience working within Customer Care, with a good understanding of agent and customer experience.
  • Great coordination and time management skills.
  • Solid business needs understanding and ability to translate processes into engaging e-learning.

Why Join Us:

  • A full-time job in a dynamic, passionate, international team.
  • Competitive salary.
  • Benefit system.
  • Hybrid work model.


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