Credit Manager

il y a 1 semaine

BoulogneBillancourt, Île-de-France Sidetrade Temps plein
About the Role

Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. We are seeking a highly skilled Customer Success Manager to join our team and drive growth in our enterprise client portfolio.

Key Responsibilities
  • Manage a portfolio of enterprise clients, driving adoption and outcomes leading to renewals, expansion, and advocacy.
  • Provide insights to customers to ensure they get the most out of the Sidetrade solution(s) they use.
  • Be the voice of the customer when dealing with the Product Management, Professional Services, and Support teams.
  • Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
  • Identify upsell and cross-sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities.
  • Understand each customer's outcomes by communicating with key stakeholders, analyzing customer health metrics, running Customer satisfaction surveys, and supporting Customer Innovation Workshops.
Requirements
  • 8+ years of experience as a Credit Manager in large organizations.
  • Ability to manage a portfolio of enterprise clients with projects running simultaneously.
  • Strong client-facing skills.
  • Excellent time management skills.
  • Excellent presentation skills, both verbal and written communication.
  • Good knowledge of Receivables Management technology.
  • Success working in a fast-paced environment with a rapidly growing company.
  • Bachelor's or Master's degree in Finance, Business Administration, Economics, or relevant field.
  • Fluent in English and French.
  • Open to some travel to meet with customers.
About Sidetrade

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Our AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. We foster a culture of innovation, collaboration, and customer-centricity from our headquarters in Europe and North America.

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