Ground Handling Operations Manager, Luxury Cruise Line
il y a 1 mois
Accor Hotels is seeking a highly skilled Ground Handling Operations Manager to join our team in the Leisure Cruises department.
Job Summary:The Ground Handling Operations Manager will be responsible for overseeing the ground handling operations for our luxury cruise line, ensuring seamless and high-quality experiences for our guests. This includes developing and implementing pre/post packages, transfer programs, and luggage handling processes, as well as negotiating and establishing partnerships with local suppliers.
Key Responsibilities:- Develop and implement ground handling operations, including pre/post packages and transfer programs
- Negotiate and establish partnerships with local suppliers to ensure high-end offerings to clients
- Coordinate all stages of the process, working closely with sales, marketing, onboard teams, and service providers
- Manage the budget and ensure full data setup in reservation and onboard systems
- Monitor competitors and the travel industry to position and differentiate our Ground Handling product
- Bachelor's degree
- 5-10 years' experience in a similar job in the cruise or yachting industry, with a preference for luxury cruise industry
- Excellent knowledge of the luxury cruise/ground handling/yachting sector
- Proven knowledge of logistical and operational processes of moving guests
- Proficient in Excel and financial analysis
- Excellent skills in French and English (spoken and written)
Accor Hotels offers a dynamic and challenging work environment, with opportunities for growth and development. We are committed to providing our employees with the skills and knowledge needed to succeed in their roles.
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