Software Implementation Specialist
il y a 5 jours
Dassault Systèmes is a global leader in the 3D design, 3D Digital Mock Up and Product Lifecycle Management (PLM) solutions for industries such as aerospace, automotive and consumer goods.
About the TeamOur team of Implementation Consultants plays a critical role in ensuring the successful implementation of our software applications. They work closely with our clients to understand their business needs and provide guidance on how to best implement our solutions.
Job SummaryWe are seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will be responsible for leading the configuration or enablement of customers on our software to translate customer needs and meet customer requirements.
Key Responsibilities- Lead configuration or enable customers on our software to translate customer needs and meet customer requirements.
- Follow or educate on best practices for implementing our software.
- Author, adapt, or agree on specifications based on client requirements. This can include functional test cases for use in configuring solutions in our suite of products, and in custom integrations.
- Support less experienced team members with client engagements, being accountable for quality of delivery.
- Support developers and other cross-functional departments during implementation of specifications.
- Support cross-functional departments with issue resolution.
- Deliver in-person/remote client workshops.
- Work to project management timelines and budgets, ensuring completion of deliverables within the agreed scope of work.
- Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
- Follow industry data collection and handling standards to ensure consistency and facilitate downstream processing.
- Communicate status reports to stakeholders on both client and internal projects.
- Participate in internal initiatives, process improvement, product improvement, and identifying best practices.
- Comply with Dassault Systèmes Standard Operating Procedures.
- Assist in the scheduling of professional services resources and ensure completion of deliverables.
- Support Training Group in preparation of course materials and delivery of courses both internally and externally.
- Support third-party vendors with integration or data transfer efforts.
- Manage multiple customer-facing projects or engagements.
- Experience in one product or solution, or relevant experience in a group of products/solutions.
- Mentor/Train AICs or new employees.
- Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis.
- Experience with those associated specifications, and ability to translate them into clinical systems solutions.
- Work with technical R&D staff and translate new software features into real-world solutions.
- Computer usage knowledge in a web-based environment.
- Absorb and apply new information quickly.
- Logical thinking for issue handling.
- Analytical and technical skills in software applications.
- Collaboration and team-building skills.
- Good verbal and written communication skills.
- Organizational and time management skills.
- Self-motivated, able to assume responsibility and work autonomously.
- Experience in Standard Operating Procedures operation.
- Adaptability to change aligned with business needs or product landscapes.
- Willing to travel to office locations and customer engagements.
- 4-year university/college degree or equivalent - analytic discipline relevant major (plus).
- Experience working with clinical trials, or equivalent combination of education and experience required.
- Prior services delivery experience required.
- Experience supporting project teams and meeting project timelines.
- Prior data management or clinical trial software consulting experience (plus).
- Proficiency in computer programming (plus).
Dassault Systèmes offers a comprehensive compensation package, including base pay, commission, and annual bonuses. We also provide a range of benefits, including medical, life and disability insurance; paid time off; paid sick leave; Employee Assistance Program; and paid parental leaves.
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