Software Support Specialist
il y a 2 semaines
Job Summary
We are seeking a highly skilled Software Support Specialist to join our team at Dassault Systèmes. As a Technical Expert, you will be responsible for providing superior technical expertise to our customers, ensuring their satisfaction and promoting R&D best practices.
Key Responsibilities
- Provide technical support to customers, responding to requests, monitoring usage, and communicating improvements.
- End-to-end ownership and handling of customer requests, ensuring customer satisfaction and promoting R&D best practices.
- Be the dedicated technical expert for selected premium customers, managing service requests and ensuring delegated partners deliver against their support SLA.
- Manage production down situations for mission-critical systems, delivering best-in-class resolution plans and communicating with customers.
Requirements
- Hold a tertiary qualification in Computer Science, Software Engineering, or a related field.
- Have a strong understanding of object-oriented modeling, 3GLs, or 4GLs, with relevant domain/industry knowledge.
- Have exposure to broad technologies and systems implementation, including databases, networks, and cloud hosting.
- Be highly self-motivated, with good communication skills in English and strong logical/analytical thinking/troubleshooting skills.
What We Offer
- Gain exposure to a wide variety of industry experiences and IT technologies in the world of customer success.
- Develop interpersonal skills through interaction and cross-functional collaboration with different stakeholders.
- Grow yourself and your career in a conducive and supportive environment with competitive compensation.
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