Team Leader for Assistance Services

il y a 3 semaines


Annecy, Auvergne-Rhône-Alpes, France Iliad Temps plein

Join Iliad and become a vital member of a team committed to delivering exceptional customer support to our subscribers.

We are seeking a Team Leader to manage and uphold the excellence of our support services within a designated region.

Your key responsibilities will encompass:

  • Overseeing and mentoring your team of support agents.
  • Ensuring that targets are achieved regarding both efficiency and service quality.
  • Coordinating the team's schedules and managing absences.
  • Fostering a positive work environment.
  • Monitoring operational procedures and addressing technical escalations.
  • Evaluating customer feedback for ongoing enhancement.
  • Providing insights and proposing improvements.
  • Stepping in as a support agent when necessary.

We are looking for candidates who possess:

  • Strong leadership and collaborative skills.
  • Excellent communication capabilities.
  • Independence and flexibility.
  • Organizational and analytical proficiencies.
  • A solid understanding of technology and customer service practices.
  • Effective written and verbal communication skills.
  • A grasp of ethical standards.

If you are enthusiastic about customer service and meet the qualifications outlined, this role could be an excellent fit for you.


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