Support Specialist

il y a 2 semaines


Paris, Île-de-France Base (formerly BaseLinker) Temps plein
Job Title: Support Specialist

Base, a leading provider of All-In-One Multi Channel Management Systems, is seeking a highly skilled Support Specialist to join our team in France. As a key member of our founding team, you will play a crucial role in delivering exceptional customer support and ensuring the success of our clients.

Responsibilities:
  • Provide first-line support to customers and users, resolving issues and concerns in a timely and professional manner.
  • Collaborate with technical teams to resolve complex issues and implement solutions.
  • Develop and maintain a comprehensive knowledge base to support the global Support department.
  • Test new functionalities and participate in additional projects aligned with your strengths and skills.
Requirements:
  • Minimum 3 years of experience in the e-commerce sector.
  • Excellent knowledge of the Base product or similar SaaS or Marketplace back offices.
  • Accuracy, attention to detail, and analytical skills.
  • Highly developed communication skills (inside and outside the organization).
  • Very good knowledge of English (minimum C1).
  • Knowledge of a second foreign language is welcome (Spanish, Italian, French, or German).
What We Offer:
  • Attractive compensation package and associated benefits.
  • Real influence over our product development.
  • Significant autonomy and freedom in the French market, with high growth potential.
  • Space in a great co-working environment, with 100% remote availability for those who prefer.
  • Collaboration and experiences with our international teams growing around the world.
  • Be part of our founding team in France.

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