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Director of Engagement

il y a 4 semaines

Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
Be Part of the Refurb Revolution

At Capijobnew, we're passionate about creating a more sustainable future through innovation and customer-centricity. As our Director of Engagement, you'll play a crucial role in driving our customer engagement strategy and ensuring our customers receive an exceptional experience.

Your Mission:

As a key member of our team, you'll be responsible for:

  1. Developing and executing a comprehensive CRM strategy to drive customer engagement and retention.
  2. Creating a state-of-the-art recommendation and personalization machine to enhance our customers' shopping experience.
  3. Optimizing our catalog structure and design to meet our customers' needs and preferences.
  4. Delivering a mobile-first strategy to ensure seamless customer interactions across all touchpoints.
You'll Thrive Here If:
  1. You have a proven track record of leading global engagement strategies in high-growth companies with a customer-first mindset.
  2. You've managed significant budgets (800M-1B) for subscription-based brands.
  3. You're an expert in CRM, merchandising, and mobile application strategies.
  4. You're passionate about innovation and experimentation in the social space.
  5. You're driven by data and tech-savvy, with a love for pulling insights and assessing complex information.
  6. You're obsessed with customer satisfaction and have a proven track record of delivering exceptional experiences.
  7. You're an outgoing and enthusiastic leader, excited about inspiring a rockstar team.
  8. English is your primary language.
Our Recruitment Process:
  1. A 1-hour call with our VP Marketing.
  2. A 1-hour call with our CMO.
  3. A meeting with our team, including our Lead CRM Manager and Head of e-Merchandising & Catalog.
  4. A meeting with our CCO and COO.
  5. A meeting with our CEO.
Why Join Us?
  1. A meaningful job that makes a difference in the world.
  2. An attractive salary, equity, and benefits package.
  3. The freedom to innovate and adopt new ideas.
  4. A flexible career path with opportunities for growth.
  5. A fast-paced, open-minded, and friendly work environment.
  6. A commitment to work-life balance, including flexible working hours and remote work options.

We're an Equal Opportunity Employer, welcoming applications from diverse backgrounds and perspectives.