Director of Engagement
il y a 3 semaines
At Capijobnew, we're passionate about creating a more sustainable future through innovation and customer-centricity. As our Director of Engagement, you'll play a crucial role in driving our customer engagement strategy and ensuring our customers receive an exceptional experience.
Your Mission:As a key member of our team, you'll be responsible for:
- Developing and executing a comprehensive CRM strategy to drive customer engagement and retention.
- Creating a state-of-the-art recommendation and personalization machine to enhance our customers' shopping experience.
- Optimizing our catalog structure and design to meet our customers' needs and preferences.
- Delivering a mobile-first strategy to ensure seamless customer interactions across all touchpoints.
- You have a proven track record of leading global engagement strategies in high-growth companies with a customer-first mindset.
- You've managed significant budgets (800M-1B) for subscription-based brands.
- You're an expert in CRM, merchandising, and mobile application strategies.
- You're passionate about innovation and experimentation in the social space.
- You're driven by data and tech-savvy, with a love for pulling insights and assessing complex information.
- You're obsessed with customer satisfaction and have a proven track record of delivering exceptional experiences.
- You're an outgoing and enthusiastic leader, excited about inspiring a rockstar team.
- English is your primary language.
- A 1-hour call with our VP Marketing.
- A 1-hour call with our CMO.
- A meeting with our team, including our Lead CRM Manager and Head of e-Merchandising & Catalog.
- A meeting with our CCO and COO.
- A meeting with our CEO.
- A meaningful job that makes a difference in the world.
- An attractive salary, equity, and benefits package.
- The freedom to innovate and adopt new ideas.
- A flexible career path with opportunities for growth.
- A fast-paced, open-minded, and friendly work environment.
- A commitment to work-life balance, including flexible working hours and remote work options.
We're an Equal Opportunity Employer, welcoming applications from diverse backgrounds and perspectives.
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