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Hospitality Ambassador
il y a 1 mois
Eram Talent is seeking a skilled Hostess to provide exceptional guest experiences in a culturally diverse environment.
Key Responsibilities:- Deliver warm and inviting greetings to guests, ensuring a positive first impression.
- Manage reservations, updates, and confirmations with precision and professionalism.
- Provide exceptional customer service, addressing inquiries, requests, and special accommodations with courtesy and efficiency.
- Supervise and train host/hostess staff, promoting a culture of excellence and teamwork.
- Organize and maintain reservation records, guest lists, and seating charts with accuracy and confidentiality.
- Address guest complaints or concerns promptly and professionally, seeking solutions to ensure guest satisfaction and retention.
- Excellent English communication skills, both verbal and written.
- Bachelor's degree in business administration, hotel management, or an equivalent field.
- Previous experience as a host/hostess or in a similar guest service role, with demonstrated leadership abilities.
- Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and management.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency in reservation management software, point-of-sale systems, and Microsoft Office Suite.
- Ability to remain calm and composed under pressure, with a positive attitude and a commitment to delivering exceptional guest experiences.
