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Cloud Support Specialist
Il y a 2 mois
We are seeking a highly skilled Cloud Support Specialist to join our team at Amazon Web Services. As a Technical Account Manager, you will play a critical role in supporting our customers' cloud journey and growth.
Key Responsibilities- Develop trusting relationships with customers, understand their business needs and drivers, and provide monthly/quarterly metrics.
- Utilize technical skills to solve difficult support issues and technical challenges.
- Understand operational parameters and troubleshooting process for customer issues and escalations.
- Advocate for customer needs to overcome adoption blockers and drive new feature development.
- Improve customer capabilities by running workshops, operations, and architecture reviews.
- Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
- Work with customers across all levels from developers through to C-Suite executives.
- Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
What We Offer- A diverse and inclusive team culture that empowers us to be proud of our differences.
- Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
- Mentorship and career growth opportunities to help you develop into a better-rounded professional.
- 3+ years of experience with operational parameters and troubleshooting for at least two of the following technical domains: Compute/Storage/Networking/CDN/Databases/DevOps/Big Data and Analytics/Security/Applications Development in a distributed systems environment.
- Experience in operational services or support environment.
- Working with engineering/technology teams for large customers or a major segment of a large entity in the Public Sector, Enterprise, or Start-up industry.
- Fluency in English and French language.
