Tech Lead PMS Opera
il y a 4 semaines
Accor Tech is a leading hospitality technology company operating globally. Our team of experts works to simplify and accelerate the global tech ecosystem that powers Accor.
We are looking for a Technical Lead to provide technical leadership and expertise in supporting and maintaining critical systems, including Opera, ORS, OWS, ADS, OXIHUB, OXI, IFC, PMS, Accor Shell, and AMQ.
The successful candidate will supervise a team and drive improvements in the systems within the Accor ecosystem.
Key Responsibilities:
- Technical Leadership and Team Management: Guide the technical team, provide strategic advice, and promote a culture of innovation.
- Support and Maintenance of Systems: Ensure the availability, stability, and performance of the Opera systems, and manage critical incidents.
- Expertise and Problem Resolution: Act as an expert, resolve complex issues, and provide level 2 support for the PMS.
- Integration and Interfaces: Ensure smooth integration of the systems related to Opera and collaborate with vendors for interface maintenance.
- Documentation and Knowledge Management: Keep documentation up to date and contribute to the knowledge base while organizing training for the team.
- Monitoring and Optimization: Implement monitoring solutions and analyze performance indicators to optimize the systems.
- Cross-Functional Collaboration: Facilitate knowledge transfer to the GSS support team.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- Over 7 years of experience in IT, including at least 3 to 5 years in a leadership role.
- In-depth expertise in Opera systems and associated hotel management systems, with skills in system integration and API management, as well as a solid understanding of the hospitality industry.
Additional Information:
Accor is committed to reducing the impact of digital technology across all our projects. We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are.
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