Customer Service Specialist

il y a 3 heures

Paris, Île-de-France Cirroparcel Temps plein
Job Description

Job Title: Specialist Services Administrator

Job Summary: We are seeking a highly skilled and experienced Specialist Services Administrator to join our team at Cirroparcel. The successful candidate will be responsible for providing exceptional customer service, ensuring timely and efficient resolution of customer queries, and collaborating with logistics teams to optimize shipping and delivery processes.

Key Responsibilities:

  • Provide daily assistance to customers by answering their queries, ensuring clear and precise communication to maintain satisfaction.
  • Record and update customer information in the company's computer system for efficient tracking of shipments and claims.
  • Address delivery incidents, such as delays or undelivered parcels, by initiating investigations and coordinating with logistic partners to resolve these issues promptly.
  • Inform customers of proposed solutions or compensation in case of delivery problems, ensuring satisfactory closure of their cases.
  • Participate in the management of merchandise returns, ensuring that return procedures are carried out in accordance with company policies.
  • Collaborate with logistics teams to optimize shipping and delivery processes, contributing to the continuous improvement of the company's logistic services.

Requirements:

  • Bachelor's degree or higher (local confirmation and description required)
  • More than 2 years of team management experience
  • Independent knowledge and thinking in customer service
  • Over 3 years of professional experience in French local logistics customer service
  • Familiarity with customer service management and operational processes
  • Understanding of the workflow of terminal delivery, transshipment, and related transportation links

What We Offer:

  • Competitive remuneration and a generous bonus system
  • Health insurance + 50% transportation + Meal vouchers
  • Holiday gifts, festive activities, and regular original team-building events

Language: English

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