Customer Service Support Specialist
il y a 4 semaines
We are seeking a highly skilled Customer Service Support Specialist to join our team at Yokogawa Electric Corporation. As a key member of our service delivery team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Execute installations, online modifications, and other professional services jobs in accordance with work orders and customer contracts.
- Respond to allocated trouble requests, providing on-site service to restore equipment functionality and resolve customer issues.
- Carry out on-site preventative maintenance, service actions, and routine tasks according to customer requests and contract obligations.
- Provide proactive sales promotion of services and spare parts to customers.
- Perform timely reporting to team leaders on assigned jobs and follow up on customer service issues.
To be successful in this role, you will need:
- Bachelor's degree in Engineering (Electronics, Electrical, Instrumentation, Chemical, Mechatronics).
- 3-5 years of experience in industrial automation control systems, preferably with Yokogawa DCS systems.
- Knowledge of Foundation Fieldbus and other relevant technologies.
As a valued member of our team, you will enjoy:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
At Yokogawa Electric Corporation, we are committed to creating a better future for our planet through innovative technology and sustainable practices. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.
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