Financial Collections Specialist

il y a 4 semaines

IllkirchGraffenstaden, Grand Est, France Thermo Fisher Scientific Temps plein

At Thermo Fisher Scientific, our Finance teams play a vital role in supporting our business and functional teams to make informed decisions that drive our Mission and establish us as a trusted industry leader. With a diverse and global presence, our Finance functions offer significant opportunities to develop outstanding career experiences and perspectives. As a leading company ranked #95 on the 2021 Fortune 500 list and with revenues of over $35 billion, you'll discover endless opportunities to grow a rewarding career as part of the world leader serving science.

The Credit and Collections Representative is responsible for maintaining collections operations within the Accounting Team. This role involves handling an assigned portfolio of customers, prioritizing the collection of invoices, and identifying/resolving any issues blocking payment. Additionally, the position requires interacting professionally with internal and external customers.

Main Responsibilities:

  • Seek and follow customer accounts in accordance with priorities and methodology.
  • Manage reminders and account statements.
  • Issue cases requiring customer concern or support.
  • Look after Ebilling rejections, identify possible root causes, and resolve issues with internal departments.
  • Maintain and update customer accounts data, conduct credit assessments, and adapt credit limits in our ERP.
  • Check our current Approval Matrix.
  • Manage the generic mailbox in rotation with the team, including paper mail and incoming calls. Collaborate with the Team and Manager on other related duties as assigned.

Your Profile:

To succeed in this role, you'll need first or several successful experiences in a similar position. You'll have excellent verbal and written communication skills, with many interactions with internal and external departments. You'll be committed to customer satisfaction and rigorous in your approach, with a focus on detail and solution-oriented thinking.

Requirements:

Full-time student completing a bachelor's degree in Finance, Economics, Accounting, or a related field.

Proficiency in English and French. A good level of German or Italian is a plus.

Good knowledge of MS Office tools, including Excel and Word.

Experience:

Work or internship experience is helpful, particularly in customer-oriented functions.

At Thermo Fisher Scientific, we're committed to fostering an inclusive and diverse workplace culture. We believe that diversity of backgrounds, perspectives, and ideas is key to driving innovation and excellence. We welcome applicants from all walks of life, regardless of their race, ethnicity, gender, sexual orientation, religion, age, or disability. We strive to create a place where everyone feels valued, respected, and empowered to reach their full potential. Our goal is to build a team that reflects the diversity of the communities we serve and the customers we support.

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