Technical Trainer for After-Sales Support H/F

il y a 1 mois


Évry, Île-de-France Tertialis Temps plein
Position Overview

As a Technical Trainer for After-Sales Support, you will play a crucial role in ensuring our clients are fully equipped to utilize our products effectively. Your responsibilities will include:

  • Client Support: Delivering expert assistance to clients regarding after-sales inquiries and product usage.
  • Training Sessions: Conducting comprehensive training for clients on software applications, both in-person and through remote platforms.
  • Methodology Workshops: Facilitating sessions aimed at enhancing client understanding of our methodologies, available both on-site and remotely.
  • Collaboration: Working closely with the product management team to provide insights on new features and enhancements.
  • Software Testing: Engaging in the testing and validation processes for new software developments to ensure quality and functionality.
  • Customer Feedback: Actively participating in customer support initiatives and gathering technical feedback to improve service delivery.
  • Documentation: Assisting in the creation of training manuals and technical documentation to support client learning.

This position is essential for fostering strong relationships with our clients and ensuring they receive the highest level of support and training.


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