Customer Quality Manager

il y a 2 semaines


Bernin, Auvergne-Rhône-Alpes, France ASML Temps plein
Job Title: Customer Quality Manager

The Customer Quality Manager plays a critical role in ensuring that ASML's products and services meet the highest quality standards. This position is responsible for bringing the voice of the customer to our headquarters and securing the right follow-up, priority setting, and guidance for WW operations.

Key Responsibilities:
  • Understand customer expectations and manage incidents, including customer complaints and high-impact dead-on-arrival (DoA) parts.
  • Define the customer's quality roadmap for realization and ensure that quality end-to-end value stream deliverables are secured.
  • Partner with quality engineers to deliver quality in operation and role model quality best practices.
  • Manage quality dashboards and gap closure plans, and handle customer quality updates up to the Litho departmental level, including customer auditing.
  • Take a proactive approach on the agreed customized quality roadmap and feed to the customer team for prior setting and cascading customer team.
Requirements:
  • Bachelor's degree or equivalent combination of education and/or experience required.
  • Minimum 10 years of work experience in customer solutions or support.
  • Minimum of 3-5 years of experience supervising a team.
  • Semiconductor industry experience is preferred.
What We Offer:

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company. If you're passionate about quality and customer satisfaction, and want to work in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity.


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