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Emergency Call Center Specialist
Il y a 2 mois
About CHU De Nice
CHU De Nice is a leading healthcare provider in the region, renowned for its commitment to delivering exceptional patient care. Our hospital boasts specialized medical teams and offers a comprehensive range of services to the community. We prioritize the growth and well-being of our employees, making us one of the largest employers in the area.
We are dedicated to innovation and constantly engage in cutting-edge projects to shape the future of healthcare. This includes expanding outpatient services, implementing electronic patient records, and opening new medical facilities. CHU De Nice is also actively involved in clinical research, contributing to major scientific advancements.
Your Role as an Emergency Call Center Specialist
- Provide prompt and accurate medical advice to callers seeking unplanned care.
- Meticulously record patient information into the system for efficient record-keeping.
- Effectively manage patient flow and resources, collaborating with the medical team to ensure smooth operations.
- Analyze activity reports to identify trends and areas for improvement.
- Ensure timely dispatch of prescriptions, test results, and ambulance requests, prioritizing patient safety and well-being.
- Coordinate outpatient medical responses within established timeframes, demonstrating efficiency and responsiveness.
- Schedule appointments using dedicated platforms, optimizing patient access to care.
Ideal Candidate Qualifications
Requirements: Previous experience in a medical administration role is essential for success in this position.
Skills: Proficiency in office software applications, familiarity with local healthcare facilities and partners, and adeptness at utilizing communication tools and IT systems are crucial.
Professional Qualities: Strong communication skills, meticulous attention to detail, the ability to work effectively under pressure, exceptional organizational skills, discretion, adaptability, and a collaborative team spirit are highly valued.
