Global Customer Operations Coordinator

il y a 2 jours


Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

This is a unique opportunity to join a leading life sciences company as a Customer Operations Representative. The successful candidate will manage a portfolio of instruments, ensuring effective planning, coordination, and administration of maintenance and service activities on behalf of the client.

About the Role

The Customer Operations Representative will be responsible for overseeing both contracted and ad-hoc services, ensuring compliance with safety, quality, and contractual objectives, and contributing to customer satisfaction. This includes acting as the primary point of contact for service providers and coordinating their visits to the client's site.

Key responsibilities include:

  • Planning and organising preventive and corrective maintenance for instruments, including validation services
  • Managing contractor inductions, safety checks, and compliance with site procedures
  • Overseeing service-related administration, including updating systems, tracking work orders, and ensuring timely invoicing for out-of-contract services
  • Collaborating with service technicians, engineers, and regional managers to ensure service delivery aligns with quality and safety standards
  • Providing regular updates to the client on service progress and timelines

The ideal candidate will have proficiency in ERP systems and intermediate-level MS Office Suite (especially Excel) and professional English proficiency (reading, writing, and speaking).

About Us

Planet Pharma is a global staffing firm providing international recruitment services with offices in Chicago and London. We have been recognized by FORBES as one of the best professional staffing firms and have won multiple awards for our commitment to excellence and service delivery.

We are seeking a highly motivated and experienced individual to join our team as a Customer Operations Representative. If you have a strong background in customer operations and a passion for delivering exceptional service, we would love to hear from you.



  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    Job Title: Customer Service Operations CoordinatorWe are currently partnered with a leading pharmaceutical company, Planet Pharma, seeking a highly skilled Customer Service Operations Coordinator to join their team.About the RoleThis is a fantastic opportunity to work in a dynamic and challenging environment, providing exceptional customer service and...


  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    Job OverviewWe are seeking a highly skilled Global Procurement Coordinator to join our team at Planet Pharma. This is a unique opportunity to leverage your sales administration and procurement/logistics expertise to drive business growth in the French market.About the RoleThis 4-month contract is an excellent chance to gain valuable experience in a dynamic...


  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    Global Life Sciences Leader Seeks Customer Operations RepresentativeOne of the world's leading companies in life sciences is looking for a skilled Customer Operations Representative to join their customer services team. This exciting opportunity offers a competitive salary and the chance to contribute to a company driving innovation in health and...


  • Lyon, Auvergne-Rhône-Alpes, France Berry Global, Inc. Temps plein

    We are seeking a highly skilled Global Business Development Manager to join our team at Berry Global, Inc. In this role, you will be responsible for developing new business opportunities with existing clients and identifying areas of improvement to meet sales expectations.Your key responsibilities will include:Developing strong relationships with...


  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    Customer Service Operations SpecialistWe are seeking a highly skilled Customer Service Operations Specialist to join our team at Planet Pharma, a global leader in life sciences. This exciting opportunity offers a competitive pay rate and the chance to contribute to a company driving innovation in health and sustainability.About the Role:This challenging...


  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    Job Title: Senior Customer Operations SpecialistAt Planet Pharma, we're seeking a skilled Senior Customer Operations Specialist to join our team. This is a critical role that requires exceptional organizational skills and the ability to work closely with clients to deliver top-notch service.Job Description:We are looking for an experienced professional to...


  • Lyon, Rhône, France Planet Pharma Temps plein

    Job Title: Customer Operations RepresentativeWe are currently partnered with a leading pharmaceutical company who are seeking a Customer Operations Representative with experience within sales admin or logistics and strong customer service skills.Contract Type: On-siteContract Length: 4 monthsLocation: Lyon, FranceResponsibility:Compliance with existing QHSE...


  • Lyon, Auvergne-Rhône-Alpes, France SUNMI Temps plein

    About SUNMISUNMI is a pioneering global leader in the innovation of intelligent hardware for businesses. Specializing in Internet of Things (IoT) technology, we provide cutting-edge software and hardware solutions designed to empower businesses with real-time capabilities.At SUNMI, our mission is to transform traditional stores into smart businesses by...


  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    About the Role: We are seeking a Customer Operations Representative with experience in sales administration or logistics and strong customer service skills to join our team at Planet Pharma.Job Summary: This is a 4-month contract opportunity to work on-site in Lyon, France. The ideal candidate will have a background in sales admin or logistics and excellent...


  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    We are seeking a skilled Customer Service Operations Specialist to join our client's team in their life sciences department.As a key member of the customer services team, this role offers a competitive salary and the opportunity to contribute to a company driving innovation in health and sustainability.Key Responsibilities:Manage a portfolio of instruments,...


  • Lyon, Rhône, France Planet Pharma Temps plein

    Plant Pharma are partnered with one of our leading pharmaceutical clients who are seeking to hire a customer operations representative to manage a portfolio of instruments for our clients. This role involves planning, organizing, and coordinating interventions for contracted and non-contracted instruments, ensuring optimal equipment operation and customer...


  • Lyon, Auvergne-Rhône-Alpes, France Planet Pharma Temps plein

    Job Summary:We are seeking a highly skilled Customer Operations Specialist to join our team at Planet Pharma. This is an exciting opportunity for a professional with excellent organizational and communication skills to manage a portfolio of instruments, ensure effective planning, coordination, and administration of maintenance and service activities on...


  • Lyon, Auvergne-Rhône-Alpes, France SUNMI Temps plein

    OverviewSunmi is a global leader in intelligent hardware innovation for businesses. As a key player in the IoT industry, we empower businesses with real-time capabilities through cutting-edge software and hardware solutions.We are seeking an experienced Aftersales Operations Manager to join our team in Lyon, France. This role will oversee aftersales...


  • Lyon, Auvergne-Rhône-Alpes, France SUNMI Temps plein

    About SunmiSUNMI Group is a global leader in the innovation of intelligent hardware for businesses. We provide cutting-edge software and hardware solutions designed to empower businesses with real-time IoT capabilities.Job Title: Technical Operations ManagerLocation: Lyon, FranceDepartment: Operation - AftersalesReports to: Head of Operations / Country...

  • IoT Operations Director

    il y a 4 jours


    Lyon, Auvergne-Rhône-Alpes, France SUNMI Temps plein

    Sunmi France: Aftersales ManagerLocation: Lyon, FranceWe are seeking an experienced Aftersales Manager to oversee the aftersales operations in Sunmi France. As a key member of our French operations team, you will be responsible for ensuring exceptional customer service for our innovative IoT products and solutions.About the Role:This is a leadership position...


  • Lyon, Auvergne-Rhône-Alpes, France PEAK LIFECYCLES HR - Europe & the US Temps plein

    **About PEAK LIFECYCLES HR - Europe & the US**We are a global Executive Search and Talent Management company dedicated to delivering top talent for pharmaceutical innovation. Our expertise spans Executive Search, Talent Management, Organizational audit, and Executive Coaching, catering to clients across 80 countries.In this role, you will lead our business...


  • Lyon, Auvergne-Rhône-Alpes, France Amazon TA Temps plein

    We are looking for a highly skilled Senior Fleet Operations Manager to join our team in the European region. This role will be based in one of our delivery stations and requires occasional travel across the assigned region.Key ResponsibilitiesWork closely with stations and other business functions to identify and consolidate vehicle demand, particularly...


  • Lyon, Auvergne-Rhône-Alpes, France Nextlane Temps plein

    Job Title:Automotive Customer Success SpecialistAbout Us:Nextlane is a pioneering company in the automotive industry, shaping the future of technology and innovation. Our mission is to simplify and digitize every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.Our Vision:We believe...


  • Lyon, Rhône, France Planet Pharma Temps plein

    The Customer Operations Representative manages, on behalf of the client(s), the portfolio of instruments agreed with the company. He/she is responsible for the planning of the interventions required on the contracted and sometimes non-contracted instruments, the organization and coordination of the interventions and must ensure the invoicing of the...


  • Lyon, Auvergne-Rhône-Alpes, France SUNMI Temps plein

    About the RoleWe are seeking an experienced Service Operations Director to lead our Aftersales operations in Lyon, France. As a key member of our French team, you will be responsible for overseeing the aftersales services and ensuring exceptional customer experience for our innovative IoT products.