Global Customer Operations Coordinator
il y a 2 jours
This is a unique opportunity to join a leading life sciences company as a Customer Operations Representative. The successful candidate will manage a portfolio of instruments, ensuring effective planning, coordination, and administration of maintenance and service activities on behalf of the client.
About the RoleThe Customer Operations Representative will be responsible for overseeing both contracted and ad-hoc services, ensuring compliance with safety, quality, and contractual objectives, and contributing to customer satisfaction. This includes acting as the primary point of contact for service providers and coordinating their visits to the client's site.
Key responsibilities include:
- Planning and organising preventive and corrective maintenance for instruments, including validation services
- Managing contractor inductions, safety checks, and compliance with site procedures
- Overseeing service-related administration, including updating systems, tracking work orders, and ensuring timely invoicing for out-of-contract services
- Collaborating with service technicians, engineers, and regional managers to ensure service delivery aligns with quality and safety standards
- Providing regular updates to the client on service progress and timelines
The ideal candidate will have proficiency in ERP systems and intermediate-level MS Office Suite (especially Excel) and professional English proficiency (reading, writing, and speaking).
About UsPlanet Pharma is a global staffing firm providing international recruitment services with offices in Chicago and London. We have been recognized by FORBES as one of the best professional staffing firms and have won multiple awards for our commitment to excellence and service delivery.
We are seeking a highly motivated and experienced individual to join our team as a Customer Operations Representative. If you have a strong background in customer operations and a passion for delivering exceptional service, we would love to hear from you.
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