Technical Support Engineer

il y a 3 jours

SaintAmandlesEaux, France HCLTech Temps plein

Join HCLTech Global Top Employer 2024

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are looking for a Technical Support Engineer to join our teams working on one of our renowned client's facility based in Saint-Amand-les-Eaux, France.

An on-site position (CDI).

Please find below the roles and responsivities-

  • Experienced in Desktop Laptop, troubleshooting
  • Experienced in installation, configuration and OS troubleshooting
  • Experienced in Asset Management Should have experience in application support
  • Knowledge on iPhone configuration
  • Should have exposure to basic network troubleshooting
  • Exposure and understanding of ticketing tool
  • Understanding of ticketing process incident/service requests
  • Understanding of SLA and meeting targets
  • Understanding of Service desk process of logging tickets and allocation
  • Understanding of Asset/inventory record process, System & Peripherals movements etc
  • Understanding to coordinate with vendors/principles
  • Understanding of client management, user response (email/verbal)
  • Managing SLAs for its respective sites.
  • Hands-on experience on ticketing application.
  • Knowledge of Hardware asset management.
  • Working on incidents and requests, troubleshooting hardware and software issue.
  • Experience to Installation and configure operating systems, applications and software/driver updates.
  • Experience on remote assistance in PC set up, upgrades, troubleshooting.
  • Hands-on experience on Microsoft excel.
  • Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites.
  • Keeping required documents handy and updated.
  • Escorting third party engineers at site.
  • Smart hand request/Hands and feet support for network/printer/firewall activities etc.
  • Packing and unboxing laptops.
  • Quality Assurance Testing of laptops
  • Move equipment between Hub/tech Hub, Goods in and Loading Bay
  • Disposing equipment
  • Liaising with site facilities for maintenance of the Hub/tech Hub area
  • Monthly/weekly Inventory audit
  • Placing Hardware/accessories orders and managing Threshold stock
  • Handling Customer service support
  • Deskside Support calls
  • Receiving equipment from clients and updating stockroom.
  • Managing stockroom.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English

For further information please contact

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

  • Comprehensive benefits package.
  • Global career opportunities and mobility.
  • Flexible work environment supporting work-life balance.
  • Exciting projects and upskilling opportunities to shape your role.
  • Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

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