IT Manager
il y a 2 jours
Part of the La Poste group, Geopost generated a €15.In a booming logistics sector and very competitive eco-system, your mission will be to develop, deploy and maintain a subpart of our IT Solution Portfolio of Digital solutions.
As a Domain Manager you will be part of the Process & Group Solution Department and report to the Head of Delivery in charge of the Marketing, Customer Service and Communication Group Digital solutions.
You are responsible for managing and developing the “Customer Service” IT Domain, supporting Customer Care. You will oversee the delivery activity for several IT Solutions on Projects and Products level, supervising related Product Managers and IT delivery teams.
Your first objective will be to elaborate in close collaboration with the Group Customer Service department a transversal roadmap of the different IT Product deliveries and to drive the implementation of the given solutions; You will have to coordinate the different IT actors (development teams, support teams, etc.) Gathering and developing a deep understanding of Geopost’s logistics and E-Commerce environmentHaving a global view of Geopost’s IT portfolio
Actively contribute to the IT departmen t governance, to the development of cross-functional strategic IT initiatives, continuous improvement, innovations
Building the strategy for your Domain , shaping how to integrate the Digital Customer Service Solutions of your area of responsibilities within the Geopost IT ecosystem and Geopost’s business capabilities
Collaborating with other Domain Managers of the department to implement solutions consistent and in line with IT functional and technical architecture standards, keeping in mind our complex IT ecosystem and related technical and functional interdependencies to optimize our time to market
Managing several IT products / projects : driving activities (both technical and functional), planning, roles & responsibilities, testing, coordination, communication, resources activity monitoring, reporting.Managing IT Product & Roll-Out Managers, in particular:
Supporting IT Product Managers in Solution design, user story, test strategy, test execution & validation
Supporting IT Roll-Out Managers in deploying solutions in Business Units
Ensuring Solutions compliance to Cyber Security / GDPR Group Standards for Solutions
Change management:
Drive and support your products’ team transition to the Geopost Agile framework
Lead the transition to a seamless and automated product delivery process (DevOps move, tests automation, etc.)
Main technical environment for our applications in-house is Java / Web / Open Source.
Solutions architecture can be also supported by External outsourced solutions from the market, as such Salesforce for Customer Service.
Python, Apex
Linux, Apache, TomCat, Docker, K8’s, Cloud Azure
Kafka for real time data streaming
PostgreSQL, Mysql
Tools, libraries, and platforms used to develop generative AI solutions, libraries specific to natural language processing (NPL and NLU techniques). You have proven track record as an IT manager of programs or complex projects in an international and multicultural environment.
You have a global understanding of logistics activities, related processes and IT ecosystems. You have a good mastering of IT project management practices, IT product lifecycle and different implementation methods (Agile, Waterfall).
Strong IT/Digital skills, vision and leadership on technical subjects (web technologies, Java, web services, databases)
Agile product Management solid experience
Good knowledge / experience in Salesforce ecosystem
Salesforce CS module
Self-starter, ability to take a topic and drive it to deliver business value. Effective communication with various stakeholders (IT, Marketing, Operations, Finance, etc.)
Fluent in English and French.
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