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Customer Service Advisor H/F
Il y a 16 minutes
En tant que Customer Service Advisor / ADV vous aurez les responsabilités suivantes :
Répondre aux demandes des clients par téléphone, e-mail ou chat en ligne ;
Gestion des commandes via SAP
Résoudre rapidement et efficacement les problèmes des clients tout en garantissant leur satisfaction ;
Fournir des informations précises sur les produits et services de l'entreprise ;
Gérer les retours et les réclamations des clients conformément aux politiques de l'entreprise ;
Collaborer avec les autres départements pour résoudre les problèmes complexes ;
Maintenir des enregistrements détaillés et précis des interactions avec les clients ;
Identifier les opportunités d'amélioration des processus de service client ;
Participer activement à la formation continue pour améliorer vos compétences en service client.
Entreprise spécialisée dans la grande distributionCusto mer Service Advisor H/F / Bilingue AnglaisLe profil recherché :
Vous avez une expérience préalable dans le domaine du service client et de l'ADV, idéalement dans le secteur du Retail ;
Maîtrise de l'anglais et SAP obligatoire;
Vous avez une bonne connaissance des outils informatiques et des systèmes CRM ;
Vous êtes orienté(e) solution et avez un excellent sens de la communication.
Poste ouvert aux candidats en situation de handicapNotre client est une entreprise bien établie dans le secteur du Retail, reconnue pour ses produits innovants et de qualité. L'entreprise met une importance sur l'excellence dans ses interactions avec la clientèle.
