Customer Experience Advisor

il y a 9 heures

Paris, France coty Temps plein

CLIENT EXPERIENCE ADVISOR - PRESTIGE CDI
CONSEILLER(ERE) EXPERIENCE CLIENT

Join our E-Commerce DTC team and become our new Customer Experience Advisor for a luxury brand.

RESPONSIBILITIES

**As our Client Experience Advisor, you are responsible for**:
Supporting customers in their interactions with the brand Having a real advisory role Customer service and sales support

Within COTY Luxury division, in a fast-paced and international environment, the E-Commerce DTC team is looking for a Customer Experience Advisor for a luxury brand. You will participate in the satisfaction and loyalty of our international customers and support the e-commerce activities in Europe and UK.

Working for Coty means celebrating the diversity of beauty. We build brands to inspire and enable our consumers to experience the confidence and joy of expressing their beauty, their way. We aim to be gamechangers in the beauty industry, winning the hearts and minds of consumers around the world.

The team consists of 6 people, and you will work closely together with several departments. All your colleagues have a great mindset and enjoy working together. Working in the team, you will thrive.

YOU ARE A COTY FIT

You like being a real ambassador, as a Customer Experience Advisor you ensure an exceptional customer experience, and you get energy from working in a fast-paced, diverse, and international environment.

**Other than that, you**:
Have 2 years’ experience at the service of client (boutique, hotel or call center...) ideally in the beauty or luxury industry in a customer service. Are an excellent team player and have a great capacity to listen and understand our customers’ requests Strong sensibility / knowledge to the luxury skincare and/or niche fragrance brands Empathic, very polite and kind, you have a deep understanding of the customer’s needs and expectations. You are autonomous and you have a great sense of priorities Digital savy, you demonstrate great flexibility and attention to detail. Have excellent verbal & written communication skills. Fluent in English & French are mandatory, another language (German, Italian, Spanish) would be a plus.

OUR BENEFITS

As our Customer Experience Advisor some of the benefits you will receive are:
**Real career opportunities Company e-shop**: discount on a wide selection of products Remote work: hybrid way of working 50% office, 50% from home
Access to the gym

RECRUITMENT PROCESS
A telephone/online introductory meeting A first in-person interview A second interview You will receive a proposal with the terms of employment.

ABOUT COTY

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