Customer Sucess

il y a 6 jours


Paris, France Data Recrutement Temps plein

ENTERPRISE :A SaaS B2B predictive analytics platform helping cooperative and Agriculture companies to reduce operational waste. VC-backed startup launched in 2023 about to close a new funding 7 people  A mission-led company improving the agricultural supply chain with smarter digital tools Join a team that’s lean, driven, and values collaboration and ownership. Full remote organisation that offer flexibility and autonomy. KEY RESPONSABILITIES : Working closely with the co-founders and the tech team, (2 software engineers and 2 Data ) You’ll coordinate technical deliveries, manage customer success, troubleshoot challenges, and ensure that every implementation is a win; for both the customer and Merqato. You’ll also bring customer insights back into the product to keep improving the platform based on real-world use Missions :  Own and manage the full customer journey from onboarding to ongoing support and expansion. Coordinate implementation timelines and product delivery, ensuring all technical requirements are met and deadlines are kept. Act as a strategic partner to clients in the agricultural sector, understanding their pain points and helping them solve problems with our platform. Translate technical concepts for non-technical stakeholders and ensure alignment across internal and external teams. Drive adoption and engagement by guiding customers through setup, usage, and optimization of the platform. Monitor customer success resolve issues proactively, and ensure high satisfaction and retention. Feed insights and feedback into the product roadmap to continuously improve the platform. Maintain accurate project documentation, status updates, and internal tooling. REQUIREMENTS 3+ years experience in Customer Success, professional services, Product Management, or related roles; ideally in SaaS or platform-based environments. Strong project management capabilities; you’re comfortable managing timelines, coordinating across teams, and ensuring successful deliveries. Experience working with both technical teams (developers, engineers) and commercial stakeholders. An excellent communicator with strong stakeholder management skills. Experience with SaaS platforms and AI-driven platforms is ideal. Fluent in English Being fluent in Dutch is a big bonus  WHAT THEY OFFER Permanent contract Fix salary : 55-75k€  Location : Amsterdam or full remote


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