Head of Pet Insurance

Unique opportunity to shape and scale a high-growth Pet Insurance businessEnd-to-end ownership of a strategic growth initiative

About Our Client

The Head of Pet Insurance will be responsible for developing the Pet Insurance business for dogs and cats by defining and implementing the business strategy, building strategic partnerships, developing organisational capabilities, and providing expert support for sales, customer service and claims handling. The role holder will act as the Business Owner for the Pet Insurance business, working closely with the product, sales and operations teams.

Job Description

Strategy and Business Development

Developing and implementing the Pet Insurance business strategyIdentifying business development opportunities and new partnership modelsAnalysing market trends and recommending strategic directions for product developmentContributing to the definition of business objectives and monitoring the performance of the Pet Insurance business

Product Development Collaboration

Representing the business needs of the Pet Insurance business throughout product developmentWorking closely with product owners and product teams to define policy coverage, value added services and the strategic direction of the product offeringProviding market insights, analysis and recommendations to support product developmentParticipating in the implementation of new products and product enhancements

Building Organisational Capabilities and Expertise

Building and developing the organisation's internal capabilities in pet insuranceDeveloping expertise in the veterinary sector, treatment models, the cost of veterinary care and international best practicesDeveloping standards, guidelines and supporting materials for sales, customer service, claims handling and product teamsOrganising training sessions, workshops and educational programmes for employeesServing as the organisation's subject matter expert on pet insurance

Sales Support

Coordinating activities to support product launches across sales channelsBuilding product knowledge across sales channelsDeveloping training materials and sales support toolsWorking closely with the sales network, brokers and distribution partners to improve sales performanceAnalysing market feedback and providing recommendations to the teams responsible for product development

Business Partnerships

Establishing and developing partnerships with veterinary clinics, veterinarians, veterinary practice networks, telemedicine providers and other partners across the pet care ecosystemDeveloping partnerships that enhance the value proposition for customers and support the growth of the Pet Insurance business

Post-Sales Support and Claims Handling

Supporting the development of post-sales customer service processesProviding expert support for the claims handling processCoordinating collaboration with veterinary professionals acting as claims consultantsDeveloping standards and best practices for the assessment of veterinary documentationWorking closely with operations teams to improve process quality and efficiency

Leadership and Collaboration

Coordinating and collaborating across the business units involved in the development of the Pet Insurance businessRepresenting the company at industry events

The Successful Applicant

A university degreeProfessional experience in the Pet Insurance business, knowledge of the pet insurance market, its business models and market trendsExperience in developing new business areas, driving sales growth, and launching new products and services in domestic and international marketsKnowledge of the veterinary sector, animal treatment pathways, and the factors influencing the cost of veterinary careAbility to build and maintain relationships with partners across the veterinary and pet care sectorsStrong partnership development and negotiation skillsAbility to make data-driven decisions based on business analysisExperience gained in organisations developing or managing pet insurance businesses in mature markets (e.g. the UK, Sweden, France or Germany), or experience in launching and scaling new business lines within the insurance sectorWillingness to relocate to Poland (Warsaw or Wrocław)Fluent English, with the ability to collaborate effectively with international partners and leverage global expertise in the pet insurance market

What's on Offer

Competitive salary and performance-based bonusPrivate medical careOpportunity to build and shape a Pet Insurance business lineHi