Customer Implementation Specialist, Medical Devices Marseille
il y a 2 semaines
Job Description The Customer Implementation Specialist is responsible for every aspect of the delivery of medical equipment and related services to customers. Tasks include 1) customer site inspection and design 2) participation in contract negotiations, site preparation 3) delivery and installation coordination with the customer and 3rd parties 4) marketing collaboration, customer training, and final commissioning and acceptance. This position will require frequent travel in Europe and in the future possibly in Asia. Required Qualifications: Bachelor’s degree or combination of education and experience 2-3 years in a similar role, handling complex / multiple projects simultaneously in the medical device industry Experience in dealing with executive-level management and clinicians within a diverse customer organization. Pro-active and customer-focused approach to problem-solving Independent and able to handle multiple projects in parallel Proficient in English and at least one additional European Language Willing to travel up to 70% of the time Responsibilities: Attend presale meetings with Sales and support the sales relationship with customers as required In collaboration with a Sales Leader and with the support of the Service department, engage in customer requirements definition prior to contract negotiations during the Sales Cycle Develop detailed implementation plans based on clearly defined customer requirements with the support of the Service department Understanding of the product and service offering specific to the assigned customer prior to final contract negotiation Communicate and coordinate with all affected functions in the company to ensure awareness of all customer requirements and obligations for assigned customer programs Effectively communicate at multiple levels up to the C-Level within the customer organization Once order is received, takes control and ensures timely delivery of products and services in accordance with customer requirements and signed purchase agreement, all the way to completion of training. Project commonly includes: customer site planning (with Service), site preparation (with Service), system delivery (with Operations) and installation (with Service), patient flow planning (with CAM, Marketing), disposables supply (with Operations), marketing, and clinical training (with Applications). Perform regular site visits and monitor progress of site preparation to ensure that all tasks are being completed on schedule and to customer’s high satisfaction Conduct regular internal and external reviews to ensure adherence to committed schedules. Responsible for initiating suitable corrective action plans when critical path milestones are at risk Handle and respond to customer questions, complaints, and problems to maintain high levels of customer satisfaction throughout the project. Conduct formal and/or informal reviews of customer satisfaction throughout the Project Implementation process. Develop initiatives to assure the highest possible level of customer satisfaction, quality and risk management. Become favorite and trusted POC for customers all the way from order to completion of training Maintain accurate and appropriate data in the appropriate data systems for project and customer management Exhibits leadership practices consistent with company values and traits Additional tasks and objectives may be added, based on the company’s plans
-
Customer Implementation Specialist
il y a 5 jours
Rue des Archives, Paris, France D-EDGE Hospitality Solutions Temps pleinWHO WE ARE:Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Our Mission : Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and...
-
Device Specialist
il y a 2 semaines
France Neauvia Temps pleinNeauvia France réinvente la médecine esthétique avec un portefeuille haut de gamme, où science rime avec excellence clinique. Nous évoluons à la croisée de l'innovation, de l'expertise médicale et d'une approche profondément centrée sur l'humain. Audace, collaboration et rigueur sont au cœur de notre culture. Rejoindre Neauvia, c'est rejoindre une...
-
Device Specialist
il y a 2 semaines
France Neauvia Temps pleinNeauvia France réinvente la médecine esthétique avec un portefeuille haut de gamme, où science rime avec excellence clinique. Nous évoluons à la croisée de l’innovation, de l’expertise médicale et d’une approche profondément centrée sur l’humain. Audace, collaboration et rigueur sont au cœur de notre culture. Rejoindre Neauvia, c’est...
-
Accounting Implementation Specialist
il y a 5 jours
Rue de Londres, Paris, France Paris, Paris, France Spendesk Temps pleinWe are seeking an Accounting Implementation Specialist to serve as the primary bridge between our customers' accounting integration needs and our Product team. This role will be instrumental in ensuring our customer's successful integration of Spendesk with their accounting software, acting as a solutions expert who can translate customer requirements into...
-
Implementation Specialist
il y a 2 jours
Rue du Château-des-Rentiers, Paris, France Revers Temps pleinNotre "Pourquoi" : permettre à nos clients de reprendre la main sur leur SAV et d'en faire un levier d'économies tout en réduisant les gaspillages.L'équipe Delivery accompagne les nouveaux clients dans la mise en œuvre de notre plateforme SaaS et en assure le support chez les clients déjà en production.Répartition type des activités d'un...
-
Engineer, Digital Design Engineering
il y a 3 jours
France Analog Devices, Inc. Temps pleinEngineer, Digital Design Engineering page is loaded## Engineer, Digital Design Engineeringlocations: France, Sophia-Antipolistime type: Full timeposted on: Posted Todayjob requisition id: R257390Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough...
-
Customer Success Specialist
il y a 3 heures
avenue Trudaine Paris, Île-de-France, France Payflows Temps pleinJob description AI is rewriting how enterprises run. Payflows is the platform making it happen.The world's largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations.Payflows is building the AI-native Finance OS for enterprise — connecting every process, person,...
-
Medical Devices Industrialisation Project Leader
il y a 1 semaine
France Guerbet Temps plein**At Guerbet, we build lasting relationships so that to enable people to live better**. This is **Our Purpose.** We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 95...
-
Clinical Application Specialist, PMLS
il y a 4 jours
Lille, France | Amiens, France Mindray Medical Temps pleinSpécialiste Applications Cliniques (Ingénieur d'Applications) PMLS (Monitoring, Perfusion & Ventilation) – NORD de la FranceLocation: Lille, France | Amiens, FranceRattaché à notre siège Mindray en France, ce poste est basé sur le terrain et implique des déplacements fréquents à travers la France, avec un focus sur la région Nord (principalement,...
-
Customer Care Specialist
il y a 3 jours
Impasse Charles Petit, Paris, France Tilak Healthcare Temps pleinEn tant que Customer Care Specialist, tu seras le visage et la voix d'OdySight. Sous la responsabilité de la Customer Care Manager, tu t'assureras que les demandes de support reçoivent une réponse rapide et efficace. Tu travailleras en relation étroite avec l'équipe Customer Success afin d'offrir la meilleure expérience possible aux médecins et aux...
