Customer Service in Portugal
il y a 1 jour
_**This job is based in Porto, Portugal - relocation required**_
**Location**: Porto, Portugal
**Role**:French Customer Service Specialist - Medical Devices
**Salary package**:17,300 EUR gross p/a plus meal allowance
- €1,000 gross per month (14 payments per year)
- €300 gross fixed bonus per month
- Approx. €150 net meal allowance per month
**Working hrs**:40 hrs p/week rotational between Monday to Sunday, 07:00 - 22:00 (rotative shifts)
**Relocation support**:Reimbursement of Airfare up to 400€ after 6 months, Plus availability of subsidised company Apartment (Room in a shared flat) with rent of 280€ (this will be deducted directly from your monthly pay)
**About the Role**
Join a global leader in insulin delivery and diabetes technology that designs and manufactures advanced automated insulin delivery systems. These products reduce the daily burden of diabetes management while creating new possibilities for patients, their families, and healthcare providers.
As a **French-speaking Customer Service Specialist**, you will provide empathetic, accurate, and regulatory-compliant support to patients and healthcare professionals using innovative diabetes care solutions.
**Key Responsibilities**
- Deliver customer care and technical assistance for medical devices across European markets
- Provide troubleshooting and technical guidance for medical diabetes devices and accessories
- Manage order intake, renewals, and documentation in line with company procedures
- Follow defined procedures, scripts, and compliance standards to ensure patient safety
**Requirements**:
- Fluent French and English
- Ability to support multiple markets simultaneously
- Strong customer service orientation with excellent communication skills
- High problem-solving ability, organizational skills, and attention to detail
- Ability to handle disputes, emergencies, and stressful situations with professionalism
- Active listening and empathy in every interaction
- Background in healthcare, technical support, or knowledge of diabetes/medical devices is a plus
- Proven ability to retain and manage large amounts of information
**What We Offer**
- Competitive salary package with fixed bonus and meal allowance
- Paid training and full onboarding
- Opportunity to work in the healthcare technology sector
- Multicultural environment with clear career development possibilities
**About Talingual**
INDNI
Pay: 1,400.00€ - 1,600.00€ per month
Application Question(s):
- Do you want to live and work in Porto, Portugal?
**Language**:
- French (required)
- English (required)
Work Location: On the road
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