Customer Account Manager

il y a 3 jours

Lyon, Auvergne-Rhône-Alpes, France Sociabble Temps plein
Job Description

Customer Account Manager 

As a Customer Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble's solutions. 

You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams. 

Your role is structured around four strategic pillars: 

Account management 

  • Responsible for growing financial revenue by securing renewals and identifying growth opportunities 

    • Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset 

      • Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals 

Strategic advisory 

  • Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy 

    • Define the Success Plan alongside the DPM and ensure its alignment with the client's strategic goals 

      • Lead regular check-ins and steering committees, bringing together the client's project team and executive stakeholders 

Driving Sociabble deployment & adoption 

  • Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment) 

    • Ensure that project actions executed with the DPM align with the client's long-term strategic needs 

      • Relay client feedback to the Product teams to contribute to platform improvements 

        • Proactively suggest internal process enhancements to optimize the customer experience 

Inspire, manage & share knowledge 

  • As the manager of the DPM, ensure a clear division of responsibilities and create an efficient, dynamic working environment 

    • Embody Sociabble's values, fostering a culture of excellence and collaboration among colleagues and clients 

    Qualifications

Qualifications 

The ideal Candidate 

Education & experience 

  • University degree in commercial, digital, or engineering fields 

    • 4+ years of hands-on experience as an Account Manager with project management exposure 

      • 3+ years of experience handling international EMEA clients 

Sales & account management expertise 

  • Strong background in long and complex sales cycles, using various methodologies 

    • Proven ability to manage multiple projects simultaneously in a fast-paced environment 

      • Full sales cycle experience: renewals, upsells, cross-sells, and negotiations 

Languages & work Style 

  • Fluent in French (C2) and English (C2) – mandatory 

    • Highly autonomous, self-motivated, and results-driven 

      • Ability to perform at a high level in a full-remote setting 

        • Strong team player, able to collaborate effectively across teams and departments 

          • Proactive mindset, taking initiative and anticipating client needs 

Stakeholder engagement & client relations 

  • Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers 

    • Ability to build and maintain long-term strategic relationships, including with large accounts 

      • Strong service orientation, with a mix of analytical and synthesis skills 

Essential skills & knowledge 

Expertise in new technologies, SaaS, and digital transformation 
Deep understanding of internal communication, social networks, and community management 
Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued 

Mandatory experience (please note that applications that do not meet these criteria cannot be considered) 

Minimum 4 years in a related position, including experience handling US customers 
Fully bilingual in English & French (C2 level required) 
Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation) 
Ability to manage multiple complex projects simultaneously 
Demonstrated expertise in High-Touch portfolio management 

Additional Information

Our perks:

Join an international Scale Up SaaS that's certified as a Great Place to Work and as a "Best Workplace" for 2023. 

Explore your new role with personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions 

Enjoy benefits designed for your well-being at work: beyond healthcare and transportation coverage, benefit from Edenred restaurant vouchers, a vacation bonus, RTT, and the "Leeto" benefits platform. 

Find your perfect balance with hybrid and flexible work, all while reuniting with your team in the new Confluence district in Lyon (with parking available).

Connect with your colleagues through numerous events: afterworks, team buildings, town halls.

Choose a committed company: partnership with Tree Nation, where each Sociabble employee plants trees to offset their CO2 emissions. 

Embody our values: kindness, ambition, humility. At Sociabble, we are "Bootstrappers". 

Important information before applying:  

  • Permanent Position 

  • Based in Lyon

All your information will be kept confidential according to EEO guidelines. 

  • Customer Account Manager

    il y a 1 jour

    Lyon, Auvergne-Rhône-Alpes, France Sociabble Temps plein

    Job Description Customer Account Manager As a Customer Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA. Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble's solutions. You are...

  • Customer Account Manager

    il y a 1 jour

    Lyon, Auvergne-Rhône-Alpes, France Sociabble Temps plein

    Customer Account Manager As a Customer Account Manager you are responsible for the business strategy and development of your MidMarket client portfolio in France and EMEA. Your mission is to ensure customer satisfaction retention and growth of strategic accounts by aligning their business challenges with Sociabbles solutions. You are the key partner for...

  • Global Key Account Manager

    il y a 4 semaines

    Lyon, Auvergne-Rhône-Alpes, France SMA Solar France Temps plein

    ENERGY THAT CHANGES:Innovative and sustainable technologies are the keys to success for the development of renewable energies. More than 3,500 employees in 20 countries work to ensure that SMA* participates in the promotion and development of photovoltaic technologies worldwide.Would you like to take part in the energy transition?Welcome to SMA The Global...

  • Customer Success Manager

    il y a 2 jours

    Lyon, Auvergne-Rhône-Alpes, France DataGalaxy Temps plein

    Who we are: Founded in Lyon, France, in 2015, DataGalaxy has become the leading data catalog in France, connecting data, people, and AI through an intuitive data governance platform. Our mission is to simplify metadata mapping, management, and knowledge sharing to enhance organizational data governance and data literacy.With over 170 clients worldwide and...

  • Key Account Manager FMX CDD

    il y a 2 jours

    Lyon, Auvergne-Rhône-Alpes, France Nemera Temps plein

    Key Account Manager F/M/X (Fixed Term contract)In the context of a maternity leave we are currently looking for passionate people ready to make a difference in the following open position: Key Account Manager F/M/X based in Lyon 7e) and starting in May 2025.In line with sales strategy and sales targets and under the direction of the Sales Director the Key...

  • Inside Sales Account Manager

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France Ecolab Temps plein

    JOB DESCRIPTION Are you a food, beverage, or dairy manufacturing expert with the ability to drive results for a global Fortune 500 Company? Join Ecolab's industry leading Food & Beverage team as an Inside Sales Account Manager (commercial sédentaire) We are increasing food safety and product quality, enhancing sustainability and boosting operational...

  • Senior Account Manager

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France theHRchapter Temps plein

    Your Strategic Partner for HR, Payroll & Headhunting SolutionsWe are looking for energetic and driven Senior Account Managers to join a leading Chinese technology company specializing in unified communication solutions. This position focuses on driving business growth through strategic account management, promoting IP phones and video conferencing equipment,...

  • Customer Success Manager

    il y a 2 jours

    Lyon, Auvergne-Rhône-Alpes, France Tenacy Temps plein

    En tant que Customer Success Manager "high-touch" rattaché(e) au Head of Customer Success, tu joueras un rôle stratégique de conseiller auprès de nos clients (ETI & grands comptes) dans leur utilisation de la plateforme Tenacy.Dans une équipe de 4 personnes, tu seras le point de contact privilégié des RSSI ou membres d'équipe cybersécurité,...

  • Sales Account Manager

    il y a 4 semaines

    Lyon, Auvergne-Rhône-Alpes, France Sis ID Temps plein

    Pensée et créée en 2016 par 13 directeurs financiers et trésoriers du CAC 40, Sis ID commercialise la première solution digitale et collaborative de lutte contre la fraude au virement bancaire.Son objectif ? Sécuriser les paiements des entreprises partout dans le monde. Comptant aujourd'hui 50 collaborateurs et des partenaires essentiels (BNP Paribas,...

  • Sales Account Manager

    il y a 4 semaines

    Lyon, Auvergne-Rhône-Alpes, France Sis ID Temps plein

    Pensée et créée en 2016 par 13 directeurs financiers et trésoriers du CAC 40, Sis ID commercialise la première solution digitale et collaborative de lutte contre la fraude au virement bancaire.Son objectif ? Sécuriser les paiements des entreprises partout dans le monde. Comptant aujourd'hui 50 collaborateurs et des partenaires essentiels (BNP Paribas,...

  • Sales Account Manager

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France Sis ID Temps plein

    Pensée et créée en 2016 par 13 directeurs financiers et trésoriers du CAC 40, Sis ID commercialise la première solution digitale et collaborative de lutte contre la fraude au virement bancaire.Son objectif ? Sécuriser les paiements des entreprises partout dans le monde. Comptant aujourd'hui 50 collaborateurs et des partenaires essentiels (BNP Paribas,...

  • Sales Account Manager

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France Sis ID Temps plein

    Pensée et créée en 2016 par 13 directeurs financiers et trésoriers du CAC 40, Sis ID commercialise la première solution digitale et collaborative de lutte contre la fraude au virement bancaire.Son objectif ? Sécuriser les paiements des entreprises partout dans le monde. Comptant aujourd'hui 50 collaborateurs et des partenaires essentiels (BNP Paribas,...

  • Regional Account Executive

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France KnowBe4 Temps plein

    About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...

  • Regional Account Executive

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France KnowBe4 Temps plein

    About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has...

  • Sales Account Manager

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France Sis ID Temps plein

    Pensée et créée en 2016 par 13 directeurs financiers et trésoriers du CAC 40, Sis ID commercialise la première solution digitale et collaborative de lutte contre la fraude au virement bancaire.Son objectif ? Sécuriser les paiements des entreprises partout dans le monde. Comptant aujourd'hui 50 collaborateurs et des partenaires essentiels (BNP Paribas,...

  • Sales Account Manager

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France Sis ID Temps plein

    Pensée et créée en 2016 par 13 directeurs financiers et trésoriers du CAC 40, Sis ID commercialise la première solution digitale et collaborative de lutte contre la fraude au virement bancaire.Son objectif ? Sécuriser les paiements des entreprises partout dans le monde. Comptant aujourd'hui 50 collaborateurs et des partenaires essentiels (BNP Paribas,...

  • Business/Account Manager

    il y a 4 semaines

    Lyon, Auvergne-Rhône-Alpes, France CBTW Temps plein

    Cher/Chère Business/Account Manager, Bienvenue chez CBTW, où nous exploitons le pouvoir de la collaboration pour créer et fournir des solutions technologiques et business innovantes. Nous sommes une équipe innovante de plus de 3 000 employés dans 21 pays, experts dans la stratégie, la cybersécurité, l'ingénierie logicielle, l'IA, et plus encore. ...

  • Customer Engagement Manager

    il y a 2 semaines

    Lyon, Auvergne-Rhône-Alpes, France Witivio - AI Solutions for Microsoft Teams Temps plein

    About usJoin Teams Pro by Witivio, a leading provider of Microsoft Teams applications, and be part of an innovative team that enhances workplace productivity. We specialize in developing user-friendly solutions that integrate seamlessly into Microsoft Teams, helping businesses optimize their collaboration.Internship overviewWe are looking for a Customer...

  • Accounts Receivable and Invoicing Officer

    il y a 2 jours

    Lyon, Auvergne-Rhône-Alpes, France Komgo Temps plein

    Accounts Receivable and Invoicing Officer (Part-time 50%)Komgo is the leading software development and technology services company transforming the trade finance industry.Our innovative solutions empower Treasury, Credit, and Trade Finance teams, streamlining communications and strengthening operational capacity for over 10,000 enterprise users...

  • Key Account Manager

    il y a 3 jours

    Lyon, Auvergne-Rhône-Alpes, France Profil Plus Temps plein

    Description du poste Pour renforcer nos organisations, nous recherchons un Key Account Manager (h/f) Grand quart sud-est France pour la société SLPA Sous la direction du Directeur Commercial, vous relevez un challenge stimulant au sein d'une structure innovante, et qui se développe. En tant que Key Account Manager (H/F), vous êtes le (la)...