Professional Services Manager Healthcare Germany

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities.

**Role Description**:

- Continuous improvement of team profitability
- Close cooperation with the sales department in order to secure new sales and technical validation of offers
- Provide Estimation Effort & Statement of Work for the sales department
- Deliver contracts on time, on budget and with complete customer satisfaction.
- Continuously review and optimize quality and procedures by being a source of proposals.
- Operational and financial monitoring of activities related to projects in the assigned territory.
- Develop/Improve the professional skills of the teams
- Team animations.
- Foster team spirit.
- Develop a close relationship with our clients' management teams.

**Responsibilities**:

- Deliver contracts on time, on budget, with complete customer satisfaction and according to contractual obligations.
- Support the sales department in order to secure new sales.
- Ensure the technical validation of outgoing offers within its scope according to our ISO procedure.
- Organize the planning of the planned contractual developments of our products necessary for deployment on time.
- Manage and monitor the financial, technical and contractual risks of projects within its scope.
- Cost tracking: ensure that the Travels & Expense Policy is applied, take action to correct/validate/override if there are discrepancies.
- Deliver forecast/budgeted revenues.
- Manage and report monthly on the financial status of all ongoing projects.
- Ensure the correct allocation of employees according to the planned budgets.
- Manage the correct allocation of resources in order to deliver budgeted revenues.
- Be a leader and motivate your team members.
- Be the representative of the management of the Clinisys Group
- Make decisions in consultation with management and implement the decisions that are made
- Recruit and Assess staff
- Ensure that all team members are trained to perform their duties
- Evaluate the employees under his direct responsibility on a quarterly basis and ensure that they carry out the evaluations of their teams at the same pace.
- Ensure the quality, up-to-date and completeness of project-related data in Clinisys' internal management system.
- Ensure that all intervention reports are properly completed, signed by the client and passed to the administration department within an acceptable time frame
- Ensure that all team members record their tasks according to the corresponding procedure.
- Develop and develop close customer relationships.
- Continuously improve procedures to optimize delivery times and quality
- Collaborate with development and product teams to improve our products
- Participate in team and management meetings at the request of the Customer Services Director, the SLT Team or Group management.
- Respond to reasonable requests from your direct manager and colleagues

**Knowledge / Skills**
- Knowledge of Laboratory Information Systems (LIS) or Laboratory Information Management Systems (LIMS).
- Experience in the public health industry.
- Experience in the field of LIS implementation as a user or as a provider in hospitals or private laboratories.
- Experience in project methodologies (PMBOK or Prince).
- Excellent written and verbal skills, including communication with technical and non-technical customers and with employees at all levels of the organization.
- Excellent motivating skills - able to complete tasks in difficult circumstances.
- High level of dedication and able to make difficult decisions when necessary.
- Language Fluent in German. 2nd language English or French.

**Education / Experience**
- Degree: Master's degree / equivalent or Internal Promotion
- Preferably experienced in the public health sector
- Experience in the delivery of complex software projects