Commercial Operations Director, North

**Are you ready to lead and innovate in a dynamic, patient-focused biopharmaceutical company?**

Ipsen is a growing global specialty-driven biopharmaceutical company focused on innovation and specialty care. We aim to make a sustainable difference by significantly improving patients’ health and quality of life, providing effective therapeutic solutions for unmet medical needs through differentiated and innovative medicines in Oncology, Neurosciences, and Rare Diseases.

**Why Ipsen?**
- ** Patient-Focused**: The patient is at the heart of everything we do, and improving their outcomes is the deliverable of every strategy.
- ** Employee Care**: We care for our employees, who are the ambassadors making a real difference.
- ** Bold Leadershi**p: We attract and develop bold, agile, entrepreneurial individuals who take full ownership of their decisions.
- ** Growth Opportunities**: We offer a wealth of fulfilling challenges and growth opportunities in a fast-moving, game-changing organization.

**About the Role**

The Northern & Central Europe (NCE) cluster at Ipsen is a significant and strategic organisation, spanning direct operations in 9 countries as well as indirect presence in 5 more. The Commercial Operations Director is a key role in the region, ensuring NCE is developing launch and commercial powerhouse capabilities through the design and deployment of strategic programmes spanning the region.

As a key sparring partner for the Head of the Region, and sitting on the Regional Leadership Team, and deeply embedded in the organisation, the Commercial Operations Director will enable strong partnership with all geographies and support functions within NCE. You will coordinate of transformational changes and operational aspects of the NCE LT and foster proactive and strong interactions with the corporate functions (franchises, finance, E&C, Regulatory and other support functions for all divisions of IPSEN) to enhance execution and delivery.

**Key Responsibilities**
- ** Lead and facilitate strategic and operational NCE projects**
- Influence at all levels of Ipsen Group (all country operations, R&D, TechOps, Corporate Strategy, Support Functions, etc.) as appropriate
- Identify in a proactive way all issues within the region and beyond that may impact successful execution of business objectives and decide upon timely escalation for resolution
- Resolve conflict to enable effective decisions at Intercontinental, through ability to influence others, be objective and provide data
- Share best practices and challenge commercial excellence activities and projects across the region
- ** Systems, Tools, Analytics & Governance**
- Lead the business intelligence and analytics function for Ipsen, setting the strategy and direction for insights driven and disease focused business intelligence gathering
- Lead process for operational, strategic, account and functional planning
- Lead on Veeva capabilities and utilization across all functions, recommend ways to improve CRM effectiveness and customer impact
- Deploy tools to measure critical business objectives and establish metrics aligned to business priorities
- ** NCE Governance**
- Develop and continuously refine NCE governance (ways of working, business reviews, launch readiness reviews, RACI, etc.)
- Support Head of NCE in collaboration with Finance and to effectively manage budget, capacity and resource planning
- Prepare for NCE Country Business Reviews: identify hot topics to be discussed
- Ensure effective use of time, promote quality of decision making and focus on critical topics; ensure timely delivery of minutes and monitor action plans
- ** NCE Communication**
- Represent Head of NCE in select internal / external meetings as per need
- Act as a key liaison with SC International and Corporate communications for all internal and external communications regarding NCE
- Prepare Head of NCE communication plan and events: internal (e.g. Town Hall meetings, internal blogs) and external discussions and prepare presentations (e.g. Roadshow)
- Promote key initiatives and identify communication opportunities while partnering with support functions to support these efforts.
- Define key messages to be cascaded across the organization as appropriate
- ** Ethics & Compliance**
- Ensure that all activities are undertaken in accordance with all Ipsen SOPs, policies, directives and relevant national guidelines.

**Qualifications**

**Ideal**: Advanced postgraduate academic background in business or sciences

**Experience**:

- Proven seniority in the pharmaceutical industry with experience in sales & marketing leadership or finance roles or head of function
- Experience in matrix environment and global environment
- Thorough understanding of commercial operations & change management
- Good planning, analytical and organizational skills
- Excellent influencing & communication skills
- Self-motivated and comfortable working in full autonomy or as part of a larger team

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