Field Service Technician

**FIELD SERVICE ACTIVITIES**
- Hands-On Field Service activity for:

- Start-up and commissioning of Armstrong equipment with Variable Frequency Drives/ Control Panels with Drives
- Troubleshooting and repair of Armstrong equipment.
- Preparing parts list and labor requirement for equipment repairs
- Filling daily reports of services, start-ups and commissioning’s completed through Armstrong online portal.
- Provide On-Site Operator training on our equipment offerings after customer acceptance.
- Reporting of field services issues that need further troubleshooting to Armstrong After-Sales service team and implementing the troubleshooting steps recommended by the Aftersales team.
- Estimated traveling time within CE is up to sixty percent.

**CUSTOMER SERVICE ACTIVITIES**
- Provide timely warranty service support to all customers in the region.
- Co ordinate with factory quality team and give feed back about field failures.
- Connect select site equipment to the Internet or customer networks.
- Management of spares parts quotation.

**TRAINING**
- Occasional training of Service and installation teams at contracting firms.
- Participate in all the training programs conducted in factory and through online portal.
- Train Installation personnel at mechanical contractor’s office on Armstrong products to minimize nuisance warranty calls.
- Compile and review site commissioning/start-up/warranty field reports Armstrong Equipment.
- Connect the pump of customer's site to the Internet or customer networks to our cloud.

**TECHNICAL SUPPORT**
- Liaise with engineering, technical support, project management, sales, and marketing for product development activities and project-specific initiatives.
- Identify and report on product deficiencies identified through service activities,
- Contribute to process improvements, product design improvements, service capabilities.

Role Requirements
- College degree/designation in Mechanical or Electrical Engineering / Technologist or Applied Engineering, or related education with comparable field/work experience.
- Experience with Drives, control panels, BAS systems, and/or automation.
- Serial communications knowledge is a plus.
- Hands-on experience with mechanical equipment Pumps, in the HVAC industry.
- Excellent computer and software skills (including MS Office suite).
- Experience / Involvement with the commercial construction marketplace is desirable.
- Should have knowledge of electrical and mechanical equipment along with a familiarity with internet and communication protocols, hands-on field service experience, and a strong commitment to customer service.
- General knowledge of the Hydronic side of HVAC heating and cooling systems
- An understanding of Variable Frequency Drives, automation, internet and communication protocols, Building Automation Controls, Pump Curves, thermo-hydraulic technical knowledge, and preferably work experience.
- Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
- Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well-thought-out recommendations.
- Self-directed with ability to work autonomously and collaboratively and a focus on results.
- Ability to communicate in an open and authentic manner in all situations.
- Ability or able to lift heavy equipment unaided. Training will be provided.
- Clear and concise communications skills, written and verbal, are a pre-requisite.
- Beginner accepted.
- Languages skills: French, English, and base in German will be appreciate.
- Work on home office base on the northeast of France near the German border.

**Position Targets**
- **Average Response Time**: Respond to service requests within an average of 4 hours.
- **Technical Accuracy**: Achieve a technical accuracy rate of 98% in diagnostics and repairs.
- **Compliance**: Adhere to all company policies and industry regulations, with zero compliance violations.
- **Customer Follow-Up**: Follow up with customers within 24 hours after service completion.
- **Knowledge Sharing**: Contribute to the knowledge base by documenting at least one unique service scenario per quarter.