Field Services Technician

**Field Services Technician**
- Are you passionate about e-mobility?
- Work for a company striving to make a change for the better
- Genuine growth opportunities

**About Tritium**

Join Tritium, a leader in advanced DC fast charging infrastructure for electric vehicles.

Recently acquired and revitalised under new ownership, Tritium is dedicated to leading the charge in the evolving EV industry. Our state-of-the-art technology empowers public and fleet customers to charge their electric vehicles seamlessly, anywhere and anytime, accelerating the global transition to sustainable transportation.

As we embark on this new chapter, we're seeking passionate individuals to join our mission of electrifying transportation. At Tritium, you’ll find a collaborative culture that values creativity, teamwork, and individual excellence. Our commitment to innovation, sustainability, and strong partnerships drives us to deliver a superior charging experience.

If you’re ready to help shape the future of sustainable transportation and make a meaningful impact, explore our career opportunities. Join Tritium and be a part of the transformation in the EV charging industry.

**About the role**

This position reports directly to the Field Services Manager and is based in the Lyon and surrounding areas.

Operating as a key member of Tritium European team, the Field Services Technician will be responsible for all post-sale technical field support. This role is solutions, integration and services oriented focusing on finding solutions for their customers, over their best customer experience on owning Tritium Power Solutions EV charging.
- FST will be required to install, Maintain, and repair equipment
- FST will also be required to attend customers to service and repair all of the above equipment and diagnose and fault find to resolve the reported issues.
- At times FST will be required to interact with challenging customers and communicate effectively.
- Working hours Monday-Friday 8.30am on site - 5.00pm off site, with over time when required, Participating on call Rota, FST available for out of hours emergency callouts including weekends.
- Independent & responsible working and confident to seek help, support, and advice as necessary

This is a full-time position. A company van, over-time and benefits apply.

Key responsibilities for this role include, but are not limited to:

- Work closely with regional and global customer support centres and other FSTs to achieve optimal outcomes for Tritium and their customers.
- Execute all field service activities (e.g. install, test, commission, diagnose, repair, support, etc) on Tritium systems according to Tritium Policies and Procedures
- Liaise with all clients/suppliers in a professional and courteous manner with a view to improve Tritium reputation within the industry and increase business opportunities.
- Work with subcontractors on site and remotely, by guiding and monitoring them throughout their interventions on Tritium products, representing Tritium Power Solutions in alignment with our company values. For time to time, you will be required to audit their services and reports to secure the upmost quality and accuracy of their services and reports.
- Comply with all necessary safety procedures, as reflected in Tritium Policies and Procedures
- Work within ISO9001 equivalent quality Standards, and any other local regulation or company regulation
- Attend product training courses (in France and abroad) and work towards completion of Tritium Professional Certificate in order to build competence in providing technical assistance and support to our customers.
- Escalate as appropriate, situations where customer satisfaction is compromised and to ensure contractual obligations are met
- Maintain good communications and team working with all Stakeholders.
- Understand and comply with Tritium work instructions, quality policy and codes of conduct policies and regulatory requirements at all times.
- Ensure material parts are processed in accordance with Tritium policies.
- Complete personal administration in a timely and accurate manner.
- Maintain all test equipment, tools and company property in good and working order
- Identify any opportunities to improve efficiency and effectiveness of company processes.
- Generate and submit timely high-quality reports and other technical documentation outputs from your work, on the field and outside the field, using the defined systems. In addition to specified reports, it is expected you provide product improvements where you see fit and feed-back customer input.
- Be hands on and work in accordance with the defined SOPs
- Work in accordance to the schedule provided to you in a weekly base
- Travel to the Tritium sites as required
- Performed integration, validation and verification testing, by collaborating with internal teams and vendors to integrate, debug, fix and improve products, documenting development phases and monitor systems.

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