Workplace Experience Lead

JLL supports the Whole You, personally and professionally.
JLL supports the Whole You, personally and professionally.
The Workplace Experience Lead plays a pivotal role in enhancing the overall employee experience by managing and overseeing the food services program within the workplace. This role encompasses a holistic view of workplace experience, combining elements such as facility management, culinary services, hospitality, and customer service. The Workplace Experience Lead will collaborate with various stakeholders to ensure the efficient and effective delivery of food services, creating a positive and engaging workplace environment for all employees.

**Responsibilities**:
**Food Services Management**:
Develop and execute a comprehensive food services program that aligns with the organization's objectives and meets the needs and preferences of employees.
Manage the selection and supervision of food service vendors, ensuring compliance with quality, service, and safety standards.
Oversee all aspects of menu planning, food preparation, presentation, and service, catering to diverse dietary requirements and preferences.
Continuously monitor and analyze food service operations, identifying areas for improvement and implementing appropriate changes.
Manage inventory, procurement, and budgeting for food services, ensuring cost-effectiveness and adherence to financial goals.
**Workplace Experience Enhancement**:
Collaborate with cross-functional teams to create and implement strategies to enhance the overall workplace experience, aligning food services with broader workplace initiatives.
Conduct regular employee surveys and gather feedback to understand preferences, identify issues, and make data-driven decisions to improve food services.
Implement innovative ideas to promote employee engagement, wellness, and satisfaction through food-related initiatives, events, and programs.
Proactively anticipate and address any challenges or issues related to food services, promptly resolving complaints or concerns raised by employees.
**Vendor Management and Quality Assurance**:
Establish and maintain strong relationships with food service vendors, ensuring their performance meets or exceeds agreed-upon service level expectations.
Conduct regular vendor evaluations, providing feedback and recommendations for vendor performance improvement.
Monitor compliance with food safety regulations, sanitation standards, and other applicable regulatory requirements.
Conduct periodic audits to assess food service quality, cleanliness, and adherence to brand standards.
**Reporting and Analytics**:
Develop and maintain accurate records and documentation related to food service operations, including financial reports, service metrics, and customer feedback.
Generate regular reports and insights to measure the success of food service programs, identifying trends, and recommending actionable improvements.
Utilize data analytics to drive informed decision-making regarding menu planning, cost management, and operational enhancements.

**Requirements**:
Bachelor's degree in hospitality management, culinary arts, business administration, or a related field (or equivalent experience).
Proven experience in food services management, preferably within a corporate or institutional setting.
Strong understanding of culinary trends, food safety regulations, and industry best practices.
Exceptional organizational and project management skills, with the ability to prioritize multiple tasks and meet deadlines.
Professional communication skills in both French and English, with the ability to effectively communicate with stakeholders in both languages.
Excellent interpersonal skills, with the ability to collaborate effectively with internal stakeholders and external vendors.
Critical thinking and problem-solving abilities, with a customer-centric mindset.
A passion for creating exceptional workplace experiences and a commitment to continuous improvement.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to