Senior Support Engineer
il y a 1 jour
**JOB SUMMARY**
We are looking for a customer orientated senior engineer to support one of our clients, applicant needs to be a good listener, good communicator, and empathic with the issues faced by IT users. Engineer is expected to be wise, be able to prioritize, multitask if situation demands, and result orientated to render speedy response resolving the IT related issues. Applicant needs to have solid hands-on experience as minimum level 2 support, technically strong with excellent troubleshooting skills in supporting desktop, server technologies in a fast pace office environment.
**KEY DUTIES/RESPONSIBILITIES**:
As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
- Executive / VIP support.
- Coordination and remote hand support to backend team for Network & server smart hand support.
- IP phone, Video conference support, Level 1 Multifunction Printers support.
- Supporting midrange servers.
- Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
- Handing tickets on ServiceNow or similar ticketing system.
- Troubleshooting VPN.
- Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Office IT Asset Management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate inhouse IT projects.
**DESIRED SKILLS & EXPERIENCE**
- 4+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
- In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
- Knowledge & experience with ServiceNow or similar ticketing system.
- Understanding of Active Directory.
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