Head of Education Services Coordination

**At L-Acoustics, we believe that Education is a key lever to empower individuals to dream big, think critically, and act with purpose. Our vision is to create a world where education is accessible to all, fostering a culture of curiosity, innovation, and resilience. By investing in education, we invest in the future of our community. We see Education as a core foundation, supporting the adoption of new and disruptive technologies and business models by our community.**

**Therefore, we ambition to empower every member of our ecosystem to achieve their full potential through high-quality education and community engagement. Our focus on human sustainability is about equipping individuals with the skills needed to navigate and contribute to an ever-changing world. We strive to cultivate lifelong learners, critical thinkers, and responsible global citizens by promoting academic excellence, creativity, and collaboration, making L-Acoustics an accomplished learning organization. Through our technical expertise, we anticipate and translate audio industry needs into education programs and learning ecosystems to enable the best sound experience.**

**To support this transformation globally, our Education division is establishing the role of Head of Education Services Coordination. The Head of Education Services Coordination will lead a team of education specialists dedicated to the deployment and promotion of vocational and knowledge-sharing programs on multiple topics (Sound, Business, Human Skills, Digital & AI, Industry), aiming at up skilling our people and our extended community (sound professionals and students, artists; commercial, scientific and educational partners; suppliers). Reporting to the Global Director of Education Operations, the Head of Education Services Coordination will ensure seamless integration and deployment of training content, driving L-Acoustics’ growth as a dynamic and rapidly evolving organization.**

Your activities will include:
**Coordinate Education Services globally**:

- Organize training sessions for L-Acoustics employees operated via external providers or internal trainers on all topics.
- Organize and promote training sessions open to all audiences through our eStore (Online, L-Acoustics Offices and third-party locations).
- Administer Digital Learning content offering and certification schemes.
- Organize and promote community events (conferences, master classes, webinars).

**Assist Education Certifications and Partnerships Development**:

- Participate in expanding a network of educational institutions around the globe to develop the next generation of L-Acoustics users (premium partners and certified education partners).
- Manage contacts and contracts with licensed education partners (third party training centers, university, customers).
- Trainer certification process: coordinate the certification process of our internal and external trainers in close relation with regional trainer network managers.

**Support grants and market development actions**:

- Participate in developing grants for sound professionals with organizations like Soundgirls, the Audio Engineering Society.
- Support 3rd party training centers and initiatives aimed at market development in emerging markets/underrepresented regions.

**Interact with multiple entities in the company around Education activities**:

- Training request management with Talent acquisition, Talent development, Sales and Application Divisions.
- Deployment of education courses with Education Programs department.
- Supporting tools and processes definition with the Education Experience teams.

**Continuously improve our education operations**:

- Take part in the definition and design of dashboards for reporting of education activities, in relation with Education Excellence team.
- Be responsible for monitoring and reporting on sessions (attendance, absences, hot and cold evaluations from learners and trainers).
- Monitor & track budgets.
- Suggest improvements to improve trainees and trainer NPS.
- Participate to the specification and tests of new digital tools.

**Participate to the development of our Digital Education Platform**:

- Online digital platform for trainees, trainers, learning designers, and training center managers.
- Online community management of more than 15000 L-Acoustics employees, partners, customers, end-users.

**Skills & qualifications**:

- Master’s degree in international business or related field.
- Experience in music, Aaudiovisual sector is a plus.
- Native or bilingual English.
- Proficiency in French and German is a plus.
- 3+ years of experience.
- Technology savvy with good working knowledge of MS Office Suite, PowerBI, Dynamics (CRM and ERP).
- PowerBI report development knowledge is a plus.
- Thrive in a dynamic cross functional and multi-cultural environment.
- Autonomous, highly organized and rigorous.
- Very good didactic approach and writing skills.
- Attention to details and quality o