Emea Customer Engagement Analytics Lead

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we in EMEA are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”

**Purpose of the role**

Engaging with Janssen stakeholders leveraging Data&Analytics is of paramount importance to build a competitive edge and support new Got to Market strategies. The purpose of the role is to lead the Customer Engagement Analytics team for the EMEA region.

**Key responsibilities**
- Own the Customer Engagement Analytics Roadmap for EMEA - Ensure Customer Engagement Solutions answer Brands Key Business Questions
- Lead Analytics Translation capability to go from Data to insights up to Business Action Plans
- Translate Brand Strategy into Analytics Solutions Strategy
- Leads the EMEA Omnichannel reporting strategy and governance to ensure implementation on time on target
- In collaboration with Program and Tech Leads, ensures overall consistency and impact from insights communicated to our stakeholders coming from various solutions
- Leads the deployment and evolution of EMEA-wide Analytics Capabilities (e.g Salesforce Analytics)
- Ensure Customer Engagement Analytics solutions adoption, usage and stakeholders overall satisfaction
- Manage, train and retain a team of highly skilled Analytics Translators and Analytics Solution Owners

**Qualifications** Experience and skills**
- Expert level knowledge of Advanced Analytics Solutions

(i.e. either
- trained data scientist with at least 5-8 years experience in commercial analytics and strong business acumen, or
- solid statistical education in statistics/maths and pharma business experience along with 7 years experience working on a variety of AA projects and different types of algorithms).
- Capacity to deep dive into Data Science programming code (Python)
- Ability to manage a project following Agile methodology
- Experience on omnichannel customer engagement
- Experience with explainable AI is a plus
- Experience in Digital Marketing a plus (e.g Inbound Marketing)

**Leadership**
- Passion to challenge the status quo and find out of the box solutions - loves and embraces change
- Solid appetite to design and implement solutions starting from a white page
- Experience in working with agile teams is an advantage
- Problem solving: fierce curiosity, take end-to-end ownership of use cases
- Strong leader, collaborator, team player, and individual contributor
- Strong communication skills with comfort in speaking with business stakeholders

Job location
- The role is EMEA based and will involve travel (25-50%) within the home country and across the EMEA region.
- The role holder will be expected to be based in his/her current country of residence as long as easy access to travel/transportation and local hosting is available at a Janssen office.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Primary Location**
Belgium-Brussels-Capital Region-Diegem
- **Other Locations**
Europe/Middle East/Africa-Germany, Europe/Middle East/Africa-Spain, Europe/Middle East/Africa-United Kingdom, Europe/Middle East/Africa, Europe/Middle East/Africa-Italy, Europe/Middle East/Africa-France-Haute-de-Seine-Issy Les Moulineaux

**Organization**
Janssen Pharmaceutica N.V. (7555)

**Job Function**
R&D

**Requisition ID**
2206056866W